Service Coordinator

Job Summary As a Service Coordinator, you’ll keep transportation and logistics activities moving by coordinating dispatch, managing service requests, and maintaining accurate shipment and fleet information. You’ll connect customers, drivers, and internal teams through clear communication and organized follow-through. Your impact: By coordinating timely dispatch and resolving service issues, you help customers receive dependable freight service and help operations stay on track. Responsibilities Coordinate road transportation operations, dispatching, shipping and receiving, and freight movement using transportation management systems and vehicle dispatch software. Manage incoming requests on multi-line phone systems, provide responsive customer service, and apply professional phone etiquette. Enter and verify shipment, vehicle, and service data; maintain records using Microsoft Office and relevant systems, including Oracle Transportation Management. Communicate updates across internal teams and support supply chain, transportation planning, and fleet management activities. Use GPS and geographic information systems (GIS) data to support routing, service coordination, and operational analysis; follow applicable Department of Transportation (DOT) regulations. Qualifications Strong communication, phone communication, organizational, analysis, typing, and data-entry skills. Experience or familiarity with logistics, transportation management, road transportation operations, dispatching, freight, and shipping and receiving. Ability to manage phone calls professionally and coordinate effectively with customers, drivers, and internal partners. Working knowledge of Microsoft Office; familiarity with transportation management systems, Oracle Transportation Management, vehicle dispatch software, GPS, or GIS is valued. Understanding of supply chain, transportation planning, fleet management, and applicable DOT regulations is an asset. Pay: $27.20 - $32.75 per hour Benefits: Dental insurance Health insurance Health savings account Paid time off Work Location: In person

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