Service Coordinator

Hensall Global is seeking a Service Coordinator to join our team at our full-service truck and trailer facility in Exeter, Ontario. Our modern, state-of-the-art facility services and repairs all makes and models of trucks and trailers. This is an exciting opportunity to join a growing team where you'll play an important role in supporting our customers, drivers, shop operations, and administrative functions. What we offer: Full-time, permanent position. Competitive annual salary. New 23,000+ sq.ft. state-of-the-art repair facility. Comprehensive Group Benefits Plan (dental, prescriptions, vision, massage, chiropractic, physiotherapy, etc.). Health Care Spending Account. Pension Plan matched by employer. Vacation and paid time off. Position Overview: The Service Coordinator is a key member of our Truck and Trailer Repair Shop team and serves as a primary point of contact for customers, drivers and vendors. The Service Coordinator is responsible for coordinating service activities, maintaining effective customer communication and supporting the efficient day-to-day operation of the shop. This position coordinates service scheduling, work orders, repair-status updates, customer follow-up and related administrative activities. The role also supports parts coordination, inventory management and shop compliance requirements to ensure a positive customer experience and the smooth operation of the business. Job Duties and Responsibilities: Provide professional and friendly customer service by responding to customer inquiries, coordinating service needs and maintaining positive relationships with customers and drivers. Coordinate service activities, including scheduling repairs, maintaining service schedules, updating work orders and communicating service requirements to shop personnel. Communicate with customers regarding repair status, service updates, estimates and other information as required. Support the preparation and processing of service documentation, work orders, estimates and invoices, as applicable. Coordinate customer follow-up activities, including service inquiries, outstanding work and overdue accounts. Process customer cash, debit or credit card payments and provide weekly and monthly settlement reports to Accounting. Communicate with technicians, management, customers and other relevant parties to support the timely coordination and completion of repairs. Provide support for parts-related activities, including vendor communication, parts sourcing, receiving parts, coordinating returns and assisting with inventory management, including weekly inventory counts. Provide general administrative support, including answering phones, managing mail, photocopying, filing, maintaining office and lunchroom supplies and supporting shop activities. Complete data entry, maintain spreadsheets and databases, and prepare reports as required. Maintain and coordinate compliance requirements, including software and program renewals (including DriveON), mechanic licenses, certifications and required records. Coordinate health and safety activities, including maintaining the H&S communication board, ensuring regulatory information is current, and supporting annual training reminders and follow-ups. Schedule and maintain documentation for required inspections, including forklifts, lifting devices and tool calibrations, ensuring all requirements are completed and up to date. Assist with promotional initiatives, including marketing, advertising and social media activities, as required. Pick up and deliver parts or supplies as required. Maintain a clean and organized front retail counter, receiving area and parts area. Understand and follow all Health and Safety and Environmental policies and procedures. Perform all other duties as assigned. Required Qualifications: High School Diploma or equivalent, and/or post-secondary education in Business, Office Administration, or related field. Minimum of 2 years of experience in service coordination, …

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