Service Coordinator

Job Overview As a Service Coordinator, you’ll keep transportation and logistics activities moving by coordinating service requests, dispatching vehicles, and communicating with customers, drivers, and internal teams. You’ll manage accurate records, support shipping and receiving, and use transportation management systems to help teams respond efficiently. Your impact: Clear coordination helps customers receive timely service and gives operations teams the information they need to plan and act. Duties Coordinate road transportation operations, freight movements, vehicle dispatch, and shipping and receiving activities. Manage incoming calls using multi-line phone systems; provide professional phone communication, strong phone etiquette, and responsive customer service. Enter and maintain shipment, dispatch, and service data in transportation management systems, vehicle dispatch software, and tools such as Oracle Transportation Management and SyteLine. Communicate updates across internal teams, carriers, and third-party logistics (3PL) providers; support supply chain and fleet management workflows. Use Microsoft Office, data analysis, and, where applicable, geographic information systems (GIS) and global positioning system (GPS) tools to support transportation planning and logistics. Qualifications Strong communication, organizational, typing, data entry, and analysis skills; able to manage competing requests accurately. Experience in dispatching, transportation management, logistics, freight, or road transportation operations is helpful. Familiarity with transportation management systems, vehicle dispatch software, Oracle Transportation Management, SyteLine, or 3PL operations is preferred. Knowledge of Department of Transportation (DOT) regulations, fleet management, shipping and receiving, GIS, or GPS is an advantage. Proficiency with Microsoft Office and confidence managing phone calls and coordinating with customers and internal teams. Pay: $25.55 - $30.76 per hour Expected hours: 40.0 per week Benefits: Dental insurance Health insurance Paid time off Work Location: In person

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