Service Coordinator

Location: Warsaw, Indiana Schedule: Monday–Friday, starting at 10:00 a.m. Hours: Approximately 20 -25 hours per week Position Type: Part-Time Position Summary Intrasect Technologies is seeking a dependable and organized Part-Time Service Coordinator to support the day-to-day coordination of our technical services. This position will schedule and dispatch technicians, communicate with clients, answer incoming calls, and provide administrative and coordination support to our Sales and Purchasing departments.. The ideal candidate will have strong communication and organizational skills, be comfortable managing multiple priorities, and provide professional and friendly customer service. Previous experience in an IT or technical environment is preferred but not required . Primary Responsibilities Schedule and dispatch technicians for service calls, installations, maintenance, and other client needs. Coordinate technician schedules based on availability, location, priorities, and customer requirements. Answer incoming phone calls and assist or route customers appropriately. Communicate with clients regarding scheduling, technician availability, and service updates. Relay accurate information between clients and technicians. Create, update, and maintain service requests and scheduling information. Monitor scheduled work and assist with changes or follow-up as needed. Help ensure technicians have the necessary client and scheduling information before appointments. Maintain professional and courteous communication with customers, technicians, and other team members. Assist with general administrative and operational tasks as needed. Qualifications Strong organizational and time-management skills. Excellent verbal and written communication skills. Professional and friendly customer-service approach. Ability to manage multiple schedules, requests, and changing priorities. Comfortable working with computers, email, calendars, and business software. Dependable, detail-oriented, and able to work independently. Previous dispatching, scheduling, administrative, or customer-service experience is preferred. Technical or IT experience is preferred but not required. Training will be provided. Schedule This is a part-time position working approximately 20 hours per week . Monday through Friday. For the right candidate, this position offers the opportunity to grow into a full-time role as the needs of the company evolve. Why Intrasect Technologies? This position is a good fit for someone who enjoys working with people, keeping schedules organized, solving day-to-day problems, and helping both customers and technicians have a smooth service experience. Pay: From $20.00 per hour Expected hours: No less than 20.0 per week Work Location: In person

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