Service Center Manager

Overview Tarpstop is looking for a Service Center Manger to oversee all aspects of the service center's operations, with a focus on meeting sales targets, delivering high-quality products, and ensuring customer satisfaction. This role demands strong leadership, operational expertise, and a commitment to maintaining a safe, organized, and efficient work environment. The Service Center Manager plays a critical role in driving the profitability and success of the center while representing the company’s values and standards. Key Responsibilities Operational Leadership Lead and manage the overall performance of the service center, ensuring compliance with company policies, procedures, and safety standards. Ensure all products meet or exceed customer quality standards through regular in-process inspections and continuous improvement efforts. Maintain a clean, organized, and professional environment both inside and outside the facility. Monitor and evaluate staff performance to ensure it meets company standards. Enforce company policies, procedures, and standards consistently, initiating corrective actions when necessary. Company Representation Act as the primary representative of the service center, embodying the company's Mission, Vision, and Core Values in all interactions with employees, customers, and the community. Ensure high levels of customer satisfaction by providing timely and accurate service. Address customer inquiries and issues promptly and professionally. Production Management Analyze work orders, production schedules, and other reports to create production estimates and schedule accordingly. Ensure accurate work order processing within the Company ERP system. Understand and utilize the Enterprise Resource Planning (ERP) system to monitor, optimize, and enhance the service center’s performance. Drive the achievement of Key Performance Indicators (KPIs) for the service center. Identify areas for improvement and implement corrective measures when targets are not met. Cross-Functional Coordination Maintains a holistic perspective of the broader Company operations in order to provide better support to the Company’s overall success. Collaborate with Sales, Supply Chain, and Production teams to ensure alignment between production capacity and customer demand. Communicate effectively with customers regarding delivery timelines and project status. Coordinate with the Shipping & Logistics to ensure that inventory levels of manufactured parts are adequate to department operations, preventing operational delays. Partner with HR to manage employee performance, training, and development. Conduct performance reviews, enforce discipline, and uphold company policies consistently. Work Environment Maintenance Promote and maintain a positive, professional, and safe work environment. Ensure the shop’s cleanliness and maintenance meet company expectations. Regularly maintain and repair equipment, and coordinate with third party repair services as needed. Training & Development Ensure new hires receive adequate training for their roles. Conduct employee reviews and set goals and expectations. Qualifications Bachelor’s Degree in Business, Manufacturing Management, or a related field. A minimum of 10 years of experience managing a facility where service excellence is critical to success. At least 5 years of experience in manufacturing operations. Strong proven problem-solving abilities with a focus on leading by example. Demonstrated ability to lead, develop, and manage personnel. Strong delegation skills with a focus on achieving results through department managers. Previous experience with manufacturing machinery, including maintenance. Previous experience with ERP systems, and the ability to learn the company ERP system - NetSuite. Strong commitment to quality, accuracy, and safety. Ability to read a tape measure and perform basic arithmetic with fractions. Excellent written and verbal communication skills. …

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