Service Appointment Coordinator

Job Overview We are seeking a dedicated and organized Service Appointment Coordinator to join our automotive dealership team. The ideal candidate will serve as the primary point of contact for customers scheduling service appointments, ensuring a seamless and professional experience. This role requires excellent communication skills, a strong understanding of automotive services, and the ability to manage multiple tasks efficiently. Prior dealership or mechanic experience is highly valued, along with a solid foundation in customer service and sales. The Service Appointment Coordinator plays a vital role in maintaining customer satisfaction and supporting the dealership’s service department operations. Duties Greet customers professionally and assist them in scheduling service appointments that meet their needs. Manage the appointment calendar to optimize service flow and minimize wait times. Provide detailed explanations of available services, upselling additional maintenance or repair options when appropriate. Handle customer inquiries via phone, email, or in person with a focus on delivering exceptional customer service. Coordinate with technicians and service advisors to ensure timely completion of repairs and maintenance. Process cash handling transactions accurately for service payments. Follow up with customers post-service to ensure satisfaction and encourage future business. Maintain accurate records of appointments, services performed, and customer interactions within dealership management systems. Assist with inventory management related to parts or promotional materials as needed. Experience Dealership experience or background in automotive repair is preferred but not mandatory. Strong mechanical knowledge or familiarity with automotive systems enhances effectiveness in this role. Proven experience in customer service, sales, or a related field is highly desirable. Ability to upsell services tactfully while maintaining customer trust and satisfaction. Experience with cash handling and transaction processing is beneficial. Excellent communication skills, both verbal and written, are essential for success in this position. Prior experience managing appointment scheduling software or dealership management systems is a plus. This position offers an engaging work environment where your organizational skills and automotive knowledge will directly contribute to customer satisfaction and dealership success. We value proactive team members who are eager to grow within the automotive industry while providing top-tier service to our clients. Pay: From $50,000.00 per year Work Location: In person

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