Service and Warehouse Coordinator

Be the Hub of Our Service Operation Looking for an opportunity where your organizational skills, customer focus, and ability to keep multiple priorities moving can make a real impact? Custom Energized Air (CEA) is seeking a Service and Warehouse Coordinator to join our Edmonton Operations team for a six-month full-time temporary opportunity. As the first point of contact for many of our customers, you'll help coordinate service activities, schedule field technicians, source parts, and support the delivery of exceptional service. You'll work closely with customers, vendors, technicians, and internal teams, helping ensure everything runs smoothly behind the scenes. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering a great customer experience, this could be the perfect opportunity for you. About the Role As the primary point of contact for service-related inquiries, you'll help coordinate support for both existing and prospective customers while ensuring a positive customer experience from start to finish. What You'll Be Doing Answer customer service calls and emails. Create quotes, sales orders, and service cases. Source and quote parts related to service work. Schedule field service appointments. Coordinate service activities between customers, technicians, vendors, and internal teams. Provide warehouse support with shipping and receiving functions. Maintain accurate documentation, records, and reports. Build positive relationships with customers and vendors. Assist with operational support activities as required. Support company processes, procedures, and health and safety initiatives. Provide backup and support to team members across departments as needed. What You'll Bring Strong customer service and interpersonal skills. Professional verbal and written communication abilities. Excellent organization, time management, and multitasking skills. Strong attention to detail and accuracy. Effective problem-solving and critical-thinking abilities. A positive, collaborative, and team-oriented approach. The ability to adapt and support changing business needs. Confidence working with multiple systems and competing priorities. Education & Experience We're interested in candidates who bring a combination of customer service, administrative, and coordination experience. You may be a great fit if you have: A high school diploma or equivalent. Post-secondary education in Business Administration, Office Administration, or a related field (considered an asset). One to three years of experience in a customer service, administration, coordination, or service support role. Experience working in a service, industrial, technical, or operations environment. Forklift certification is an asset. The following experience would be considered an asset: Supporting field service teams or technical departments. Service scheduling and dispatch coordination. Parts sourcing and quoting. Logistics coordination. Warehouse support. ERP, CRM, or service management systems. Microsoft 365 applications, including Outlook, Excel, Word, and SharePoint. Equivalent combinations of education, training, and experience will also be considered. Physical Requirements Lifting or moving up to 50-lbs Standing for long periods of time Use of step ladders Ability to bend and contort to read hard to access labels Environment Warehouse environment. Exposure to noise, dust, fumes, oils, and environmental elements are expected. Mostly indoors, with brief outdoor work (snow shoveling, weed trimming). Why Join CEA? At CEA, we value teamwork, accountability, customer service, and continuous improvement. You'll work alongside knowledgeable professionals in a supportive environment where collaboration and customer success are at the center of everything we Pay: From $19.25 per hour Expected hours: 40.0 per week Benefits: Casual dress Company events On-site parking Experience: customer service experience do you have? : 1 year (required) Work L…

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