Service and Parts Advisor

Job Description Our Service and Parts Advisor’s responsibilities include estimating, scheduling, managing, and billing service and repair work including parts for heavy and medium duty vehicles as well as counter parts sales. Additionally this position is responsible for managing and overseeing operational tasks for the leaf spring fabrication department. Pay: Salary, based on experience and qualifications Type: Full-Time, 40hrs per week Shift: Weekday, Monday through Friday, 7:30 am – 4:30 pm Location: In person About Us Truck Service, Inc provides medium and heavy-duty vehicle repair, service, and parts for all makes and models with multiple locations in Indiana, Ohio, and Florida. We pride ourselves in customer service and being experts especially in heavy-duty suspension, brakes, and steering systems. Our customers include owner-operators, fleets, refuse, schools, construction, emergency services, government agencies, and more with vehicles such as Class 3-8 trucks (semi’s, fire trucks, dump trucks, box trucks, refuse trucks, etc), buses, recreational vehicles (RVs), trailers, and pick-up trucks. Additionally, our Blacks Spring branch has a leaf spring manufacturing department with the capability of manufacturing leaf springs for OEM vehicle and equipment manufacturers as well as individual specialty and replacement leaf springs for trucks, custom vehicles, classic cars, tractors, mine equipment, trolleys, rail cars, and other specialty applications. Learn more about us at www.CallTruckService.com Duties and Responsibilities Support a safety-first culture, SAFETY IS NO ACCIDENT Positively, professionally, and effectively communicate with customers, suppliers, team members, and management Answer phone calls, assist callers, direct calls, and take messages Greet customers in showroom and assist or direct as appropriate Perform thorough vehicle intake by gathering all necessary customer, vehicle, and requested service information Create detailed repair orders and estimates Proactive and regular communication throughout jobs with customer, technicians, and General and/or Service Manager Assist General Manager and/or Service Manager with assigning repair orders to technicians Work with General Manager, Service Manager, and/or other Service Advisors to manage the schedule and job board to ensure workflow to meet customer expectations Identify, source, and manage parts for repair work Ensure quality control inspections are completed and signed-off on every vehicle Ensure all parts and labor billing are complete, accurate, and timely Process payments including charge account, credit card, cash, and check Customer follow-up to confirm complete customer satisfaction, retorque reminders, and/or discuss deferred repairs Process and manage leaf spring fabrication department customer orders including purchase order acknowledgement, order creation, invoicing, shipping arrangements, and customer portal management. Process and manage leaf spring fabrication department work orders including creation, scheduling, status update, and close. Process and manage leaf spring fabrication department raw material inventory, purchase orders, and receiving. Assist customers by phone, email, or in person with parts needs including answering questions, identifying, quotes, verifying inventory availability, ordering from suppliers, invoicing, processing payments, returns, and warranties Assist with inventory management such as creating accurate purchase orders, receiving, inter-branch orders, cycle counts, etc Assist with merchandising and stocking the showroom Basic housekeeping of showroom and counter areas Become proficient with the shop management software and PC skills (email, documents, internet navigations) as it relates the to the duties and responsibilities Maintain a clean and organized work area Qualifications Automotive and/or heavy truck customer service experience, 2 years preferred Strong PC skills for email, documents, an…

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