Service Advisor / Service Writer – Automotive, Truck & Fleet Repair

Service Advisor / Service Writer – Automotive & Fleet Repair $30–$45/hr | Monday–Friday | No Weekends | Established 30+ Year Company ATEL Bus & Truck Service Center is looking for an experienced, dependable Service Advisor / Service Writer to join our team in Beltsville, Maryland. Founded in 1994, ATEL operates from a clean, well-equipped, 40,000-square-foot repair facility specializing in commercial trucks, buses, motorhomes, and fleet vehicles, including gasoline, diesel, and alternative-fuel vehicles. We are looking for someone who understands the automotive repair business, communicates effectively with customers and technicians, and takes ownership of repair orders from start to finish. Automotive dealership and independent repair shop experience is welcome. Heavy-duty truck experience is a plus, but not required. What You'll Do Greet customers, document vehicle concerns, and create accurate repair orders. Prepare mechanical repair estimates, including labor, parts, and outside services. Communicate with technicians regarding diagnostic findings and recommended repairs. Explain repair estimates, obtain customer approvals, and provide timely updates. Work closely with our Service Manager to coordinate scheduling and workflow. Track open repair orders, pending estimates, parts availability, and authorizations. Follow up on customer inquiries, estimates, and promised completion dates. Maintain accurate documentation using shop management software. Assist with fleet maintenance accounts and warranty-related documentation. Help maintain an organized, efficient, and customer-focused service department. What We're Looking For Required: Previous experience as an Automotive Service Advisor, Service Writer, or Mechanical Repair Estimator. Working knowledge of automotive repair and maintenance. Experience preparing repair orders and mechanical repair estimates. Strong communication, customer service, and organizational skills. Ability to manage multiple jobs and priorities. Dependable attendance, punctuality, and follow-through. Computer proficiency and familiarity with shop management software. Preferred: Commercial truck, diesel, bus, RV, or fleet service experience. Automotive dealership or independent repair shop background. Familiarity with Motors, Mitchell 1, or similar software. Previous technician or automotive parts experience. Bilingual English/Spanish skills a plus What ATEL Offers Competitive pay of $30–$45 per hour, based on experience. Monday–Friday schedule — no weekends. Established company with more than 30 years in business. Clean, organized, well-equipped 40,000-square-foot facility. Experienced technicians and supportive management. Health insurance and other available employee benefits. Paid holidays, sick leave, and vacation according to company policy. Long-term career opportunities. Why Join ATEL? We're an established, independent repair business with a diverse customer base and steady workflow. Our team works on everything from commercial fleet vehicles and school buses to motorhomes and specialty equipment. We value employees who take pride in their work, communicate clearly, and follow through on their commitments. You don't have to know everything about heavy-duty vehicles to succeed here. If you're an experienced automotive service advisor with strong mechanical knowledge and a willingness to learn, we'd like to hear from you. Apply today and tell us about your service advisor experience. ATEL Bus & Truck Service Center, Inc. 12120 Conway Road, Beltsville, MD 20705 ATEL is an equal opportunity employer. Pay: $30.00 - $45.00 per hour Expected hours: 40.0 per week Work Location: In person

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