Service Advisor / Parts Manager

Service Writer / Parts Manager Anderson Precision Auto Pro Hours of Operation: Monday–Friday, 7:30 AM–5:00 PM Shop Management Software: Tekmetric Duties & Responsibilities Summary The Service Writer / Parts Manager is responsible for managing the customer service and parts side of the repair process while helping maintain an efficient and profitable shop workflow. Primary duties include: Greet customers, answer phones, and manage customer communication. Schedule appointments and manage repair orders through Tekmetric. Accurately document customer concerns and requested services. Review technician Digital Vehicle Inspections (DVIs) and recommendations. Prepare and present estimates and service proposals. Obtain and document customer authorization before work is performed. Keep customers informed of vehicle status, costs, delays, and completion times. Source, order, receive, verify, and stage parts. Ensure technicians receive the correct parts promptly. Manage parts returns, cores, warranties, and supplier credits. Maintain appropriate labour and parts pricing and margins. Monitor repair orders and help keep vehicles moving efficiently through the shop. Review completed work orders for accuracy before invoicing. Process invoices, payments, and vehicle pickup. Document declined work and future recommendations. Prepare upcoming appointments and pre-order parts whenever possible. Maintain accurate customer, vehicle, repair, and parts information in Tekmetric. Support technician productivity by minimizing delays caused by parts, approvals, or incomplete information. Maintain professional relationships with customers, technicians, suppliers, and management. Contribute to customer satisfaction, shop efficiency, and overall profitability. Detailed Duties & Responsibilities1. Customer Service & Service Writing The Service Writer / Parts Manager is one of the primary points of contact between Anderson Precision Auto Pro and our customers. Responsibilities include: Professionally greet customers in person and over the phone. Listen carefully to customer concerns and ask appropriate questions to gather useful information for technicians. Accurately document customer concerns in Tekmetric. Review vehicle service history and previous recommendations. Schedule appointments based on available technician time and shop capacity. Clearly communicate expected costs and timelines. Review technician findings and recommendations before presenting them to customers. Explain repairs and maintenance in clear, understandable language. Clearly distinguish between safety concerns, required repairs, preventative maintenance, and future recommendations. Obtain customer authorization before additional work is performed. Document approvals, declined work, and important customer conversations in Tekmetric. Provide customers with regular updates throughout the repair process. Communicate delays or unexpected changes as soon as possible. Review completed repairs and future recommendations with customers at vehicle pickup. Address customer concerns professionally and involve management when appropriate. 2. Tekmetric & Repair Order Management Tekmetric is the primary shop management system used by Anderson Precision Auto Pro. The Service Writer / Parts Manager is expected to maintain accurate information within Tekmetric, including: Customer and vehicle information Appointment scheduling Customer concerns Repair orders Estimates and service proposals Digital Vehicle Inspections Technician recommendations Labour and parts pricing Parts costs Customer authorizations Work-order status Customer communication Declined services Invoices and payments Vehicle service history Repair orders should be kept current throughout the day so technicians, Service Advisors, and management can accurately determine the status of each vehicle. 3. Estimates & Customer Authorization Prepare accurate estimates based on technician recommendations. Verify labour times, parts pric…

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