SER Transportation Shift Manager

IN HOUSE POSTING: Any SCIT Tribal Members or associate that works for SECR, SELC & SCIT may apply Full-Time 9/29/2026-10/3/2026 Days and Shifts: All Shifts Wage: $21.73 Eligible Employer for Public Student Loan Forgiveness as a U.S. federal, state, local or tribal government Position Summary: Under the supervision of the Transportation Manager, supervise and manage all activities relating to the Transportation Departments (Valet, Keybooth, Transit, and Entertainment Chauffeur) for all shifts. Provide departments with leadership whereby they achieve results in accordance with the objectives, performance and quality standards established by the Soaring Eagle Casino & Resort. Essential Duties and Responsibilities: Ensure that Hotel & Casio Valet, Key Booth, Transit, and Entertainment Chauffeur provide guests with a world class experience and meet Soaring Eagle Casino & Resorts standards. Work with the marketing department and the entertainment managers to coordinate transportation to and from all airports in Michigan for all groups performing at the SECR. Schedule and dispatch all Entertainment Chauffeurs to provide safe and professional transportation. Manage the fleet of vehicles in the Transportation department which includes Shuttle Busses, SUV’s, Vans and Passenger Golf Carts including repairs and maintenance work orders, tracking mileage. Ensure federal and state DOT regulations are followed. Must be able to perform vehicle unlocks using the proper tools and training. Must collect and process payment. Investigate all Guest Claims of damage, theft and service failures. Must be able to use surveillance camera software and complete required reports to prevent false claims. Review all information to determine fault and send all required documentation to Risk Management, Transportation Manager and the Director. Knowledge of general vehicle maintenance and shuttle bus operations. Must be able to communicate with Vehicle maintenance issues with the fleet vehicles and maintain all work orders. Track all oil changes etc. Must attend meetings and training classes as required. Ensure the Soaring Eagle Casino & Resorts’ emergency procedures are understood and followed by the Supervisor and team members to ensure guest safety. Handle guest complaints quickly, informing the necessary department heads when appropriate. Enforce Soaring Eagle Casino & Resort Service Drivers to include the strategic vision, core values, and key service drivers. Maintain hiring, staffing, training, supervision, grooming and conduct standards are achieved according to department goals; terminate when necessary. Ensure all proper paperwork and all records are maintained as directed by Human Resources. Ensure all team members are properly orientated and trained in all aspects of their position; when necessary, take appropriate counseling, retraining or disciplinary action to ensure that all standards are being met. Provide guidance to all team members in their professional development so they are prepared for advancement opportunities. Lead by personal example the philosophy of work conduct and personal development that lead to maximum satisfaction and performance. Maintain a high level of morale in department; induce pride in team members for working with this organization. Create an atmosphere of cooperation; use sound judgment and fairness in decisions relating to team members. Keep all team members well informed on events, procedures as it relates to their position and shift. Ensure the maximum safety of guest, patron and employees in cases of emergency. When necessary, take appropriate counseling, retraining or disciplinary action to ensure that all standards are being met. Show appreciation when employees meet or exceed department standards. Coordinate with Transportation Manager, Director and HR on any disciplinary action. Handle staff grievances in a manner resulting in the desired outcomes. Prepare weekly Supervisor and associate schedules. …

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