Senior Vice President, Operations, Technology & Payments Risk

SUMMARY:

The Senior Vice President, Operations, Technology & Payments Risk leads the risk and controls efforts across first line functions in operations, technology and payments.  This position is intended to provide effective collaboration on controls across business units and improve coordination between first, second, and third line functions.  The position will report directly to the Chief Operating Officer and work closely with the Chief Information Security Officer, Chief Transformation Officer and Directors of Data Engineering, Fraud, Development and Payments to ensure that standards, policies, processes and controls are effective at both managing risk and facilitating the growth of the bank.  The incumbent is equally comfortable assessing third party risk, suggesting enhancements to the Chief Information Security Officer’s vulnerability management strategy, and evaluating payments fraud controls with Director of Fraud.  

ESSENTIAL FUNCTIONS:

• In collaboration with Risk Division leaders, develop and maintain the operational and technology risk management framework including policies, procedures and control standards.  
• Assist functional leaders with the design and implementation of controls in an advisory capacity.
• Work with function leaders to establish and monitor key risk indicators [KRI’s] and risk appetite thresholds for technology and operational risk domains.
• Coordinate with Internal Audit, Compliance, Risk, Legal and Regulators to ensure an integrated risk management approach and effective response to inquiries and issues. 
• Oversee first line control testing programs and manage remediation efforts for identified control gaps and audit findings. 
• Lead first line Third Party Risk Management responsibilities for vendor management, procurement, and SLA enforcement.
• Lead the Business Continuity Program and ensure that critical functions have appropriate recovery plans and impact assessments. 
• Support the Chief Risk Officer as an expert in technical matters to ensure alignment between first and second-line functions.  
• Adhere specifically to all corporate policies and procedures and to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
• Adhere to our Service Excellence standards.
• Perform other duties as required.

GENERAL QUALIFICATIONS:

Knowledge & Experience:  These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.   Individual abilities may result in some deviation from these guidelines.

• Proven track record of developing and implementing enterprise risk management frameworks. 
• Strong background in analytics, statistics, and reporting. Experience with modeling is a benefit.
• Significant experience in communication, instruction, or facilitating executive briefings.
• Experience with project management and/or project management certifications. 
• Ability to effectively use enterprise data reporting solutions including PowerBI, Fabric and Snowflake  
• Extensive experience in financial services or banking industry required. 
• Deep understanding of operational risk management principles, methodologies and regulatory requirements. 
• Strong knowledge of risk domains including cyber security, data privacy, IT controls, payments regulations, etc. 
• Familiarity with banking regulations including OCC, FDIC and FRB guidance.

Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration.  A valid driver’s license is required.  Must have the ability to stand, walk, sit and use hands and fingers.  Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.  The environment is a professional office with standard office equipment.

Cognitive Requirements:  Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations’ environment.  Must be able to pay close attention to detail and be able to work as a member of a team.  Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.  Must have the ability to exercise discretion as well as appropriate judgments when necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.