Senior Vendor Management Consultant

THE ORGANIZATIONAL SETTING The International Civil Aviation Organization (ICAO) sets international Standards and Recommended Practices (SARPs) for aviation safety, air navigation, security and environmental protection. To that effect, ICAO is a knowledge-based organization engaged in the development of intellectual property. The Bureau of Administration and Services (ADB) plays a lead role in the effective and efficient administrative management of the Organization by ensuring the provision of high-quality physical and human resources, applying the highest standards of work ethics and conduct, and using results-based management skills and tools to support the Organization in implementing its Strategic Objectives. The Information Management Services (IMS) function is responsible for planning, developing and implementing the Organization’s information management and digital technology strategy, establishing common ICT standards, and enabling secure, reliable and cost-effective digital services across Headquarters and Regional Offices. Within IMS, the Senior Vendor Management Consultant provides specialized expertise and leadership for ICT vendor governance, contract performance, technology cost management, procurement support and value realization. The assignment covers software publishers, cloud service providers, hardware suppliers, cybersecurity vendors, managed service providers and IT professional-services firms. The incumbent reports to the Chief, ICT, under the overall direction of the Chief Information Officer and Deputy Director, IMS. The consultant works closely with IMS managers and technical teams, Procurement, Finance, Human Resources, business units and external vendors, and provides senior advisory support to management on supplier, contractual, financial and operational matters. MAJOR DUTIES AND RESPONSIBILITIES Function 1 (incl. expected results) Leads the ICT vendor-management framework and portfolio, achieving results such as: Develop and maintain an integrated ICT vendor portfolio covering contracts, ownership, criticality, risk, performance, spend, renewals, dependencies and exit requirements. Establish vendor segmentation, governance forums, performance-review cycles, escalation paths and decision rights proportionate to supplier criticality and organizational risk. Lead vendor due diligence and risk assessments, including financial viability, information security, privacy, data protection, service continuity, subcontracting and concentration risk. Define and maintain vendor scorecards and objective performance measures covering service levels, availability, quality, responsiveness, cybersecurity obligations, deliverables and value realization. Lead strategic vendor reviews, resolve persistent performance issues, recommend corrective actions and escalate material risks to IMS management. Develop practical vendor-management standards, templates, procedures and records that support auditability and consistent implementation across IMS. Function 2 (incl. expected results) Provides performance and costing analysis of main contratcs: Establish a consolidated view of ICT contracts across software, cloud services, hardware, telecommunications, cybersecurity, support, maintenance and professional services. Develop management models and total-cost-of-ownership analyses for main outsourcing contracts. Produce management reporting on budgets, commitments, actual expenditure, forecasts, variances, unit costs and material financial risks, and recommend corrective measures. Lead reviews of quotations, commercial proposals, invoices and consumption-based charges for accuracy, contractual compliance and value for money. Identify and drive cost-optimization initiatives, including license rationalization, cloud cost controls, contract consolidation, demand management, rightsizing and optimization of support arrangements. Define measurable savings and value-realization baselines and track the delivery and sustainability…

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