Senior Transportation and Service Planner - Washington State Ferries

Description About WSDOT The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation! Washington State Ferries (WSF) is an essential part of Washington's transportation network. Every year, we carry nearly 20 million passengers across Puget Sound and the San Juan Islands on more than 400 sailings a day. Our dedicated teams with over 2,100 people work together to serve our communities and shape the future of ferry travel. The Opportunity WSF, a division of WSDOT, is currently seeking a dedicated professional to help shape ferry service that connects communities across Puget Sound and the San Juan Islands. This position brings a customer service perspective to service planning, schedule improvements, and system performance analysis, helping WSF respond to the needs of the public. Through thoughtful planning and collaboration, this role supports safe, reliable ferry operations and informed decisions that strengthen service delivery. This is an opportunity to advance WSF’s priorities of Service Excellence, Improved Communication, and Empowered People while contributing to an essential part of Washington’s transportation network. As we navigate a once-in-a-generation transformation to decarbonize our system — guided by our core values Serve, Respect, Trust, Grow Navigate, and bold strategic priorities Service Excellence, Improved Communication and Empowered People — there’s never been a more meaningful time to come aboard at Washington State Ferries. What to Expect Among the varied range of responsibilities held within this role, you/the Senior Transportation and Service Planner will: Lead or coordinate significant multi-modal, multi-agency transportation projects; establish scope and goals, recommend capital and service programs, and represent WSF on project committees. Determine service needs, develop service plans, and coordinate quarterly seasonal sailing schedule changes across WSF departments. Maintain analytical methods to improve service based on customer needs, operational requirements, and long-range goals; apply budget considerations and collective bargaining agreements to maximize productivity and minimize costs. Support public and employee outreach, prepare communications, explain service constraints, and incorporate feedback into schedules and service plans. Evaluate strategic capital programs for alignment with agency objectives and coordinate alternatives to minimize service disruptions from terminal and vessel projects. Collect, analyze, and share ridership, service reliability, and on-time performance data to support service planning and ridership and fare revenue forecasting. Coordinate schedules and maintain regional transit partnerships to improve multimodal connectivity. Uphold WSF’s strategic priorities (Service Excellence, Improved Communication, and Empowered People) and values (Serve, Grow, Trust, Respect, and Navigate), ensuring they are embedded in WSF’s culture through leadership actions Qualifications To be considered for this opportunity, the following are required: Growth Mindset – Actively demonstrates a commitment to learning and growth. Service-Oriented – Demonstrates a willingness to take action to meet the needs of others. Communicate Clearly and Responsively – Share the right information at the right time, make space for honest input, and follow through to reduce confusion and build trust. Collaboration and Team Coordination – Engage with multiple departments within W…

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