Senior Supervisor-Air Freight

Build Your Career with Dimerco Looking to level up? Join Dimerco and unleash your potential! We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams. About Dimerco Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe. Why Join Dimerco? Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide: Training and career support: structured programs to help you grow professionally. Global exposure: collaborate with international colleagues and gain opportunities to travel abroad. Effective communication: a flat structure that minimizes hierarchy and organizational layers. Cross-functional collaboration: work closely with diverse teams across regions and disciplines. Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics. Career mobility: opportunities to take on global assignments and advance within the organization. What are you waiting for? Hit apply! Position: Senior Supervisor - Air Location: Chicago, Illinois Qualifications: Minimum of 3-5 years of Global Forwarding Operations experience Minimum of 1-2 years of supervisory experience leading a team Strong knowledge of ocean import/export operations, shipping documentation, customs procedures, and carrier coordination. Excellent communication, prioritization, organizational and multi-tasking skills Proficient with Microsoft Office applications. Proficiency in Mandarin is a plus Being able to work independently and part of a team Responsibilities: Perform and oversee daily Air Export operations, handling shipments from booking, documentations, milestone updates, billings and closing while ensuring accuracy and timely execution. Manage Export documentation and systems, including airline bookings, MAWB/HAWB, commercial invoices, manifests, AES, shipment instructions, and accurate updates in Dimerco systems. Ensure strict compliance with Dimerco policies, SOPs, customer requirements, airline procedures, and applicable U.S. export and regulatory requirements. Identify compliance risks, correct deficiencies, and ensure proper documentation and recordkeeping. Work directly with customers, airlines, trucking companies, customs brokers, vendors, and Dimerco overseas offices to coordinate shipments, communicate status, and resolve operational issues. Lead and support the Export Operations/CS team by assigning daily workloads, providing guidance and training, monitoring work quality, and assisting with complex or urgent shipments. Maintain key customer and account requirements, ensuring customer-specific SOPs, service standards, documentation requirements, and special handling instructions are consistently followed. Monitor the profitability of shipments by controlling cost and minimizing errors of shipments. Take ownership of operational exceptions and escalations, including delays, booking issues, documentation discrepancies, vendor issues, compliance concerns, and customer complaints, and implement timely solutions. Provide operational support for Air Import when needed, including shipment handling, issue resolution, and coverage d…

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