Senior Strategic Account Manager, Fulfillment
AMZ Prep®About AMZ Prep AMZ Prep is an Amazon-first 3PL and commerce enablement company. We run 20+ warehouses across the US and Canada, move over 200,000 units a day, and support more than 1,300 brands. We started as a fulfillment company, and we are becoming an AI and software-first one. Our top brands sit at the center of that growth, and we are building an Account Management team to be the executive sponsor on every one of them. This is one of the first seats on that team. Our Values Our team operates on a few simple principles. If you do not align with these, we would recommend you do not apply. Win Relentlessly. We work hard and stay resilient when things get tough. We move fast, adapt when reality does not match the plan, and push to raise the bar every day. Own the Outcome. We are responsible for results, not for having tried. We do not wait for someone else to solve the problem. When something breaks for a customer, we step in, fix it, and make sure it does not happen twice. Be Humbly Confident. We are confident in our work and grounded in how we treat people. We communicate directly, avoid politics and ego, and call out problems early instead of managing around them. Obsess Over Data. Numbers decide. We measure before and after, we quantify the value we deliver to every customer, and we let the metrics tell us when something is not working. About the Job Our biggest customers are some of the fastest-growing brands on Amazon. They trust us with their inventory, their delivery promises and, more and more, their margins. We're hiring a Strategic Account Manager to own those relationships. You'll take over a book of top accounts and run each one like it's your own business. You'll know every customer's numbers as well as they do: what they ship, what it costs them, where they're growing and where they're exposed. Our Customer Ops team handles the daily execution, so your week goes to the work that decides whether an account doubles or walks, like launching a brand on Seller Fulfilled Prime, preparing for a carrier renewal, or rebuilding trust with a customer after a rough quarter. You'll report to our Head of Account Management and work closely with Operations, Finance, Sales and Product. The team is new, and the people who join now will write the playbook we scale in 2027. What You'll Do Own Your Book Act as executive sponsor for a set of our largest customers, accountable for their retention, growth and renewals Stay in front of every customer every week, and send their leadership a weekly and monthly performance report Visit your top accounts in person each quarter Grow Every Account Track order and revenue trends week over week, and keep a written growth plan for each account Spot expansion across new services, channels and volume, and close it with our Sales team Turn your happiest customers into referrals and public reviews Run Reviews Customers Look Forward To Lead monthly and quarterly business reviews built around the customer's numbers: parcel spend, storage, growth, speed into Amazon and delivery times Bring specific recommendations for improving their revenue and profit Collect a demand forecast from every customer each month, so our network is ready for their volume Manage the Account P&L Know the revenue, gross margin, credits and cost to serve on every account Keep receivables current, and fix accounts where margin is slipping Lead renewals and rate reviews Lead the Big Projects Run large customer initiatives from kickoff to launch, such as Seller Fulfilled Prime rollouts, cost optimization programs and carrier renewals Model cost disputes and pricing scenarios, and build proposals that work for the customer and for us Fix What Breaks Take the lead when an account is at risk, pull in Operations, Finance and Sales, and own the plan and the customer updates until it's resolved Write the SOP after every fix, so no other customer runs into the same problem Shape the Product Gather customer feedback on our reporting and…