Senior Specialist, Order Management (Batesville, IN)

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter This position is the point of contact for assigned Acute and/or Extended Care sales team to sales operations. Ensures a positive customer experience by facilitating and managing the entire evaluation to order process. Including; product evaluations, sales opportunities, contract review, efficient order entry, customer follow- up on product selection, facilitating manufacturing lead times, distribution schedules and customer requested ship dates, trade-in and product returns, and collection of payment information. Work closely with project management on items and timing. This is a hybrid role based in our Batesville, IN office. What you'll be doing: Evaluation Coordinator; Responsible for the accurate and timely coordination with Hill-Rom distribution or a third party carrier on all evaluation equipment transfers, the costs associated with those transfers and the serviceability required meeting the demands as requested by the field sales group. Provide cross-functional support and backup coverage for Care Communications order management responsibilities, ensuring accurate and timely execution of customer orders and related activities. Maintain the Install Base to show exact location of all evaluation units and sale of evaluation units for the tracking and reporting of the evaluation inventory. This information is required to ensure tracking and usage is recorded and monitored to be in compliance with federal and state laws. Foster and promote account relationships through professional and courteous communication. Work closely with project management team on order placement and timing of delivery. Review all contracts and purchase orders as specified in Contract Review QS05468 guidelines and standards for Revenue Recognition and Sarbanes Oxley standards. Ensure timely placement of orders, manage order thru order entry to any post-delivery activities. Responsible for auditing all orders totaling over $100,000.00 for assigned CRS Buddy to ensure order accuracy and alleviate costly product returns. Identify process improvements where possible. Other duties as assigned. What you'll bring: Bachelor’s degree preferred, Associate degree acceptable or equivalent work experience. Proficient in Excel and Word Excellent oral and written communication skills Proven Customer Service and Sales skills Ability to multi-task Attention to detail and strong organizational skil ls Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $56,000 -$77,000. The estimated range is meant to reflect an antici…

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