Senior Specialist, GSOC - Asset Protection & Safety | Columbus 2nd Shift
lululemonwho we are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. about this team The Global Fulfillment Asset Protection & Safety (AP&S) team plays a critical role in protecting our people, assets, and operations across the global fulfillment network. Through an integrated approach to safety, security, investigations, intelligence, and operational risk, we support safe, compliant, and resilient environments while fostering a culture grounded in safety, integrity, and accountability. core responsibilities Within Global Fulfillment Asset Protection & Safety, the Senior Specialist, GSOC role is responsible for monitoring, identifying, and coordinating response to security, safety, and operational events across the global fulfillment network. This role serves as a central point of detection, triage, and communication, leveraging security systems, monitoring platforms, and established protocols to support incident response, investigations, situational awareness, and business continuity. Through accurate monitoring, timely escalation, and effective coordination, the GSOC Specialist helps protect people, assets, and operations while supporting safe and secure environments across the network. Monitor alerts and building activity across Global Fulfillment sites, including CCTV, access control, alarms, yard activity, and other assigned monitoring platforms. Serve as the first line of detection, assessment, and response for security events, safety risks, suspicious activity, anomalies, operational incidents, and potential threats, determining appropriate escalation pathways based on established protocols. Assess incident severity, determine required response actions, and escalate incidents to the appropriate site, AP H&S, Investigations, Facilities, Operations, emergency response, or leadership contacts in accordance with approved escalation protocols. Maintain accurate centralized incident logs, monitoring notes, intelligence records, and documentation that support investigations, follow-up actions, audit readiness, and leadership reporting. Support investigations by gathering and organizing video footage, access control records, alarm data, timelines, system activity, and related monitoring information. Monitor developing events, emerging risks, and active incidents that may impact Global Fulfillment operations; maintain situational awareness, coordinate response activities, document actions taken, and provide timely escalation and communication to appropriate stakeholders. Support implementation and consistent application of AP standards, monitoring protocols, incident response procedures, documentation expectations, and escalation workflows across monitored sites. Maintain confidentiality, professionalism, accuracy, and sound judgment when handling sensitive incident information, investigative materials, video evidence, and escalation communications. Qualifications 1-3 + years of experience in asset protection, security operations, GSOC, control room operations, dispatch, monitoring, investigations support, distribution center security, or related operational risk environments. Experience with CCTV, access control, alarm monitoring, incident reporting systems, or similar security monitoring platforms. Strong understanding of incident response, escalation protocols, real-time risk identification, and documentation expectations. Ability to analyze i…