Senior Service Associate

The Senior Service Associate manages the delivery and deployment of contracted services to customers to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are achieved or exceeded. This position supports business operations through collaboration with customers, vendors, and internal teams while overseeing daily facility activities related to inventory management, order fulfillment, staffing, compliance, safety, security, and customer satisfaction. The Senior Service Associate performs hands-on operational work, provides guidance to less experienced employees, supports financial planning activities, and identifies opportunities to improve operational efficiency, effectiveness, and service capabilities. The role may support field stocking locations, agent locations across multiple geographic regions, and provider network operations. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following. Other duties may be assigned. Manage the delivery and deployment of contracted services to meet or exceed established SLAs and KPIs. Coordinate with customers, vendors, and internal support groups to ensure efficient and effective service delivery. Oversee daily facility operations, including inbound receiving, kitting, order processing, inventory control, and supplier procurement activities. Maintain compliance with government regulations, company policies, and operational procedures. Monitor inventory accuracy and ensure effective inventory management practices are consistently followed. Assist with staffing activities, employee engagement initiatives, workforce development, and operational training. Support facility safety, security, and inspection programs to maintain a safe and compliant work environment. Perform financial activities including forecasting, allocations, operational adjustments, and annual business planning. Develop and maintain strong customer relationships through responsive service and regular communication. Identify and recommend operational improvements that enhance efficiency, effectiveness, quality, and customer satisfaction. Support Field Stocking Locations (FSLs), agent locations, and provider network operations across multiple geographies, as required. Operate powered industrial equipment in accordance with established safety procedures and training requirements. Perform manual and hands-on operational tasks while adhering to established processes and safety standards. Provide guidance and support to employees with less experience and assist with onboarding and training efforts. Maintain accurate operational records, reports, and documentation as required. SUPERVISORY RESPONSIBILITIES None QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SPECIAL SKILLS AND ABILITIES Knowledge of distribution, warehouse, logistics, inventory management, and order fulfillment processes. Ability to interpret and apply operational procedures, service requirements, and compliance standards. Strong customer service and relationship management skills. Ability to analyze operational performance and identify process improvement opportunities. Effective organizational and time management skills with attention to detail. Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment. Proficiency with Microsoft Office Suite and operational software systems. Strong problem-solving and decision-making abilities. Ability to work independently with limited supervision and collaboratively within a team environment. Ability to safely operate powered industrial equipment when certified and authorized. EDUCATION and/or EXPERIENCE High School Diploma or GED required. Associate's degree in Busines…

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