Senior SAP EWM Support Consultant job at C5MI in US National
Remote Co.Title: Senior SAP EWM Support Consultant
Location: Remote - United States
Job Description:
C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure.
We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI
...
, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter.
Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you’re energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up.
Position Summary:
The Senior EWM Support Consultant serves as the subject matter expert for SAP Extended Warehouse Management (EWM) post-go-live support. This individual leads hypercare and sustainment support efforts, serves as the escalation point for complex issues, mentors junior team members, and drives continuous improvement in system stability. The Senior EWM Support Consultant collaborates with client leadership and cross-functional teams to resolve problems, conduct system analysis, and implement enhancements.
Essential Functions & Responsibilities:
• Leads hypercare initiatives in the initial weeks following SAP EWM implementations.
• Owns the EWM support workstream for assigned clients, including ticket prioritization, service level performance, and status reporting.
• Serves as the escalation point for complex, high-impact, and cross-module support issues and leads root cause analysis for critical incidents.
• Provides technical leadership, coaching, and mentorship to EWM Support Consultants I, II, and III, guiding them through goals and obstacles.
• Designs and oversees configuration of enhancements and permanent fixes and partners with development teams on custom solutions.
• Tracks system performance to identify bottlenecks and drives continuous improvement initiatives that increase system stability.
• Develops and improves support procedures, troubleshooting standards, and documentation for the EWM support workstream.
• Educates others on the workflow, business processes, and reporting metrics enabled by EWM and conducts training sessions for end users and client personnel on EWM usage and best practices.
• Collaborates cross-functionally with client leadership, development teams, project managers, and stakeholders to maintain and enhance system performance and ensure long-term success.
• Oversees software updates and security patches to ensure system integrity.
• Travels up to 25-50% to client sites to provide onsite go-live and hypercare support.
• Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security policies.
• Performs other related tasks as assigned by direct supervisor.
Minimum Requirements:
• Bachelor’s degree in Information Technology, Computer Science, Logistics, Transportation, Supply Chain Management, or a related field and 5-7 years of relevant experience, including hands‑on SAP EWM configuration and troubleshooting, OR 7-10 years of relevant experience without a bachelor’s degree.
• Background or education in logistics, distribution, MIS, IT, or a related field.
• SAP EWM certification required; if not currently certified, must obtain certification within 6 months of hire.
• Deep knowledge of SAP logistics modules and the software development life cycle (SDLC).
• Proven ability to train and mentor team members and client users.
• A strategic thinker with strong execution skills.
• Excell