Senior Sales Operations & Logistics Coordinator

Position Summary Dynamic apparel company is seeking a Senior Sales Operations & Logistics Coordinator to manage the flow of customer orders from inbound inventory planning through delivery, receipt, and invoicing. This role serves as a key operational link among Sales, Imports, Inventory, distribution centers, carriers, factories, and customer operations teams. The position maintains end-to-end order visibility, anticipates inventory and delivery risks, coordinates routing and fulfillment, reconciles shipment activity, and drives resolution of issues that could affect customer commitments or revenue. The ideal candidate is analytical, highly organized, detail-oriented, and comfortable managing multiple customer accounts, channels, and deadlines. Key Responsibilities Inbound Logistics & Inventory Planning Coordinate with Imports, factories, and other internal partners to track production, inbound containers, inventory availability, and expected arrival timing. Compare inbound inventory against customer sales orders, start-ship dates, must-arrive-by dates, launch dates, and other delivery requirements. Proactively identify shortages, overages, production delays, and timing gaps before they affect customer commitments. Help prioritize time-sensitive containers and inventory based on upcoming order and fulfillment requirements. Sales Order & EDI Management Monitor sales orders and EDI activity from order receipt through allocation, routing, shipment, invoicing, and customer receipt. Maintain accurate trackers connecting inbound inventory, customer orders, distribution channels, and delivery requirements. Troubleshoot EDI, order, inventory, and timing discrepancies in partnership with Sales, Imports, Inventory, distribution centers, and other stakeholders. Escalate orders requiring delivery extensions, adjustments, or other corrective action and follow through to resolution. Outbound Shipping & Distribution Center Coordination Coordinate routing and shipment execution with distribution centers, warehouse teams, carriers, and internal Traffic partners. Monitor daily routing activity, load schedules, pickup status, shipment progress, and outstanding orders. Prioritize outbound activity based on inventory availability, customer shipping windows, and delivery deadlines. Follow up on missed pickups, unshipped orders, routing issues, and other exceptions through resolution. Shipment Reconciliation & Revenue Protection Reconcile customer receiving information with internal shipping and invoicing records. Investigate discrepancies involving shipped, received, and invoiced quantities. Confirm that shipped orders are invoiced accurately and promptly. Identify unbilled quantities and coordinate corrections or rebilling to recover eligible sales revenue. Customer Reporting & Communication Maintain accurate visibility into open orders, inbound inventory, shipment status, delivery risks, and unresolved exceptions. Prepare recurring internal and customer-facing shipping and order-status reports. Communicate delays, shortages, missed milestones, and other risks promptly to Sales and relevant operational partners. Coordinate cross-functionally to resolve issues before customer delivery requirements are affected. Multi-Channel & Special Project Support Support retail, e-commerce, factory-direct, domestic distribution center, and promotional fulfillment requirements. Coordinate customer-specific labeling, routing, delivery timing, and reporting needs across multiple channels. Support special shipments, including marketing samples, inspections, time-sensitive airfreight, and launch-date requirements when applicable. Assist with new customer, system, distribution center, and workflow implementations as business needs evolve. Process Improvement & Senior-Level Ownership Serve as an escalation point for complex order, inventory, routing, shipment, receiving, and invoicing issues. Identify recurring operational problems and recommend improvements to track…

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