Senior Project/Program Manager – ServiceNow Event Management (CAD Based)
Apex SystemsJob#: 3055544
Job Description:
Senior Project/Program– ServiceNow Event Management
Role snapshot
Title
Senior Project Manager / Program Manager – ServiceNow Event Management (AIOps)
Client
Fortune 50 healthcare enterprise
Engagement
Contract, client-side leadership role
Capacity
100%, full-time dedicated
Location
Remote (US or Canada)
Start
Immediate – speed to start is the priority
...
Duration
Long-term; multi-phase program
About The Opportunity
Our client is bringing IT event management onto ServiceNow to unlock its AIOps and automation roadmap. Today, event correlation runs on a third-party AIOps platform operated by a managed service provider, and it is integrated with 100+ monitoring tools, systems and downstream processes.
Executive leadership has directed the team to implement ServiceNow Event Management directly. This role is the client's representative: you will define what needs to be true to get there, then drive it.
The first phase is discovery and planning — scope, sequencing, ownership and the path to untangle the existing platform. Later phases cover migration, implementation and AIOps enablement.
Key Responsibilities
• Serve as the client-side program lead for the move to ServiceNow Event Management, representing the client's interests with ServiceNow, the managed service provider and internal teams.
• Lead discovery of the current event management landscape: monitoring sources, integrations, correlation rules, alert routing and downstream dependencies.
• Define what needs to be true to transition: scope, prerequisites, risks, and a decision-ready recommendation for leadership.
• Build the phased roadmap and order of execution, including how to decouple from the incumbent third-party AIOps platform without disrupting operations.
• Establish clear ownership across workstreams — who does what among internal teams, ServiceNow, the managed service provider and any implementation partner.
• Assess dependencies on CMDB health, Discovery and Service Mapping, since event correlation relies on them.
• Run program governance: plans, RAID logs, status reporting, and regular updates to an executive AIOps steering committee.
• Navigate contractual and commercial boundaries with the incumbent provider, partnering with vendor management and procurement.
• Drive cutover and transition planning, including parallel runs, rollback and operational readiness.
• Align the program to the broader AIOps vision, including future Now Assist and automation use cases.
Required Qualifications
• 10+ years in IT project or program management, with 5+ years leading enterprise ServiceNow programs.
• Hands-on program leadership of ServiceNow ITOM, including Event Management, Discovery, Service Mapping and CMDB.
• Experience migrating from or consolidating third-party event management, monitoring or AIOps tools onto ServiceNow.
• Track record managing complex integration landscapes with many monitoring sources and downstream systems.
• Experience representing the client side in a multi-vendor environment, including managed service providers and outsourced operations.
• Comfort presenting to executive steering committees and turning ambiguity into a clear, decision-ready plan.
• Fortune 500 or similarly complex enterprise experience.
• Available to start immediately at 100% capacity.
Preferred Qualifications
• ServiceNow Now Assist or GenAI program experience.
• Exposure to AIOps platforms and alert correlation, noise reduction and auto-remediation use cases.
• Healthcare, life sciences or other regulated-industry experience.
• ServiceNow certifications (CSA, CIS-Event Management, CIS-Discovery or similar) and PMP, PgMP or SAFe.
• Experience with ServiceNow Integration Hub and connectors for common monitoring tools.
What Success Looks Like
• First 30 days: stakeholders, current-state event landscape and integration inventory mapped; key gaps and risks surfaced.
• First 60 days: scope, prerequisites and ownership model defined; phased roadmap and