Senior Production & Operations Manager — DTC Fashion
Rosie Etienne LtdLocation: Remote, United States
Salary: $120,000–$145,000 depending on experience
Employment: Full-time
Make sure to apply with all the requested information, as laid out in the job overview below.
About Rosie Etienne
Rosie Etienne is a fast-growing, vertically integrated luxury bridal and occasionwear brand selling directly to customers globally.
We operate a deliberately lean, hands-on bus
...
iness. Our production network spans factories and ateliers across Asia, India and Ukraine, with fulfilment operations in both the United States and United Kingdom.
We are looking for an experienced Senior Production & Operations Manager to take ownership of the operational journey from customer demand and purchasing through production, quality control, international freight, inventory allocation and final delivery to our fulfilment centres.
This is not a role for someone who wants to manage operations from a distance. We are a small team and are looking for a senior operator who enjoys being hands-on, working directly inside the systems and solving problems themselves.
The Role
You will own the operational flow of product through the business.
Working across Shopify and our ERP/inventory system, you will understand what has been sold, what inventory is available, what is already in production and what still needs to be ordered.
You will raise and manage purchase orders, communicate directly with our factories, monitor production schedules and quality issues, manage incoming shipments and ensure inventory reaches our US and UK fulfilment operations when required.
A significant part of the role is factory management. You will be the day-to-day operational point of contact for our production partners: following up on delays, understanding production constraints, resolving quantity discrepancies, coordinating QC issues and corrective actions, and ensuring problems are followed through to resolution rather than simply reported.
You will also oversee our fulfilment teams in the US and UK and ensure inventory, orders and shipments are accurately reflected within our systems.
A major part of this role will be owning and developing our use of Cin7 Core, so previous Cin7 experience is highly desirable. Strong hands-on experience managing another inventory/ERP platform is essential.
Key Responsibilities
• Act as the primary day-to-day operational contact for factories and production partners across Asia, India and Ukraine.
• Maintain close visibility over production schedules, capacity, work in progress and expected completion dates.
• Proactively follow up on production delays and understand the underlying operational reason for them rather than simply accepting revised dates.
• Identify potential production bottlenecks and risks early and work directly with factories to find practical solutions.
• Follow up on QC failures, manufacturing issues and recurring quality problems with factories and ensure corrective actions are agreed and implemented.
• Coordinate with internal product/design teams and factories when production issues require technical or product input.
• Track recurring QC issues and ensure agreed improvements are reflected in future production.
• Investigate discrepancies between ordered, produced, shipped and received quantities.
• Challenge suppliers constructively where production, quality or delivery performance falls below expectations.
• Maintain clear accountability with factories around agreed quantities, quality standards and deadlines.
• Develop strong working relationships with factory management while maintaining appropriate commercial and operational discipline.
• Understand factory capacity and production constraints and factor these into purchasing and delivery planning.
• Provide clear visibility internally when a production issue is likely to affect customer delivery dates.
Inventory, Purchasing and Cin7
• Own Cin7 Core and maintain accurate inventory, purchasing and operational data across the business.
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