Senior Product Manager, Mail Admin & Buyer Experience

Location Hub - New York Employment Type Full time Location Type Remote Department Engineering, Product, Design, and MarketingProduct Compensation Zone 1$206K – $258K Zone 2$186K – $232K Superhuman offers a remote-flexible working model for this particular role on the Mail team. This gives team members plenty of focus time and the flexibility to do their best work from wherever they’re based, while staying closely connected to a collaborative, tight-knit team culture. For those based in San Francisco, New York City, or Seattle, a hybrid setup is also available. About Superhuman Superhuman is the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The Opportunity Enterprise email doesn’t get bought the way consumer email gets downloaded. Someone has to believe Mail will change how their team works, make that case to their own leadership, and then get a few hundred people to actually change a habit they’ve had for a decade. That is the job. Superhuman Mail is the fastest email experience in the world, and it is loved — see what our customers say. Individuals adopt it in minutes. Organizations are harder: the buyer needs proof, the champion needs ammunition, and the team needs a switch that doesn’t cost them a week of feeling slow. We’re hiring a Product Manager, Admin & Buyer Experience to own that arc for Mail — from the moment a buyer starts evaluating us through the moment their team is fully switched over. You’ll own Mail’s admin and usage-visibility surfaces, and you’ll own the onboarding experience that determines whether a signed deal becomes a deployed one. This is a buyer-facing product role, not a compliance-queue role. You’ll spend real time with economic buyers, IT admins, and internal champions, and you’ll work closely with Sales and CS — while holding a clear point of view about which enterprise needs are patterns worth building for and which are one-offs. We want you to focus on what is stopping someone from buying the product, partnering with customers to understand what they need to buy and expand. Our broader platform teams own the cross-suite identity and Super Admin foundation; you own what makes Mail specifically worth buying and easy to roll out on top of it. In This Role, You Will: Own the product roadmap for Mail’s admin and team-management experience, including usage visibility, activity and adoption reporting, and the audit and access visibility enterprise IT expects. Own the enterprise onboarding and migration experience — making it effortless for a new team to bring their organization into Mail. Give champions the tools to make the case internally: clear evidence of who is using Mail, how, and what it’s worth to their organization. Define and improve the enterprise buyer journey end to end — evaluation, pilot, deployment, expansion, and renewal. Build a shared, prioritized view of enterprise needs with Sales and CS, distinguishing durable patterns from individual requests, and communicate tradeoffs with clarity and conviction. Partner with our platform, security, and compliance teams so Mail plugs cleanly into the suite’s identity, provisioning, and governance foundation — without duplicating it. Measure what matters: activation, early-week ret…

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