Senior Operations Supervisor, Distribution & Fulfillment

Senior Operations Supervisor – Distribution & Fulfillment Location: Pacific, WA Job Type: Full-Time | On-Site Salary Range: $75,000–$85,000 annually Lead Operations. Develop Your Team. Grow Your Career. Are you an experienced warehouse leader who thrives in a fast-paced distribution environment? Do you enjoy being on the warehouse floor, solving problems, developing employees, and keeping operations running smoothly? Toysmith is looking for a Senior Operations Supervisor – Distribution & Fulfillment to join our team in Pacific, Washington! In this role, you'll take ownership of daily warehouse operations, including order fulfillment, shipping, labor planning, and team performance. We're looking for someone who isn't afraid to roll up their sleeves, lead by example, and find better ways to get things done. This position also offers an opportunity to develop toward a future Warehouse Manager role as you demonstrate your leadership abilities and take on broader operational responsibilities. What You'll Do Lead Daily Warehouse Operations Oversee daily picking, packing, shipping, and order fulfillment activities across multiple sales channels. Prioritize orders, manage shipping deadlines, and keep fulfillment moving efficiently. Identify and resolve operational challenges, including backorders, shipping exceptions, and workflow bottlenecks. Coordinate with inventory, receiving, and other departments to ensure accurate and timely order processing. Manage Labor & Drive Productivity Plan daily staffing assignments and adjust labor based on workload and business priorities. Monitor warehouse productivity, order accuracy, shipping performance, and turnaround times. Identify opportunities to improve efficiency, reduce errors, and maximize resources. Maintain accountability for daily operational goals and performance expectations. Lead & Develop Your Team Provide hands-on leadership and support to warehouse associates and team leads. Train, coach, and develop employees to build a strong, dependable team. Address performance concerns, reinforce expectations, and promote accountability. Encourage cross-training, teamwork, and a positive, results-driven work environment. Improve Processes & Maintain Standards Utilize warehouse management systems (WMS) and reporting tools to monitor operations and performance. Identify process improvements to streamline picking, packing, shipping, and inventory workflows. Maintain a safe, clean, and organized warehouse environment. Communicate daily priorities, challenges, and results to senior operations leadership. What We're Looking For Required Qualifications 5+ years of experience in warehouse, distribution, or order fulfillment operations. 2–3+ years of direct warehouse supervisory or team leadership experience. Strong knowledge of picking, packing, shipping, and daily fulfillment processes. Experience planning labor, assigning work, and managing warehouse productivity. Proven ability to lead, coach, and hold employees accountable. Experience working with warehouse management systems (WMS), inventory processes, and operational reporting. Strong organizational, communication, and problem-solving skills. A hands-on leadership style and willingness to be actively involved in daily warehouse operations. Preferred Qualifications Experience in retail, wholesale, e-commerce, or consumer goods distribution. Familiarity with multichannel fulfillment, parcel shipping, LTL shipments, and backorder management. Experience with NetSuite WMS, ShipHawk, or similar warehouse and shipping systems. Demonstrated success improving warehouse productivity, accuracy, or team performance. Grow With Us We're looking for someone who wants more than just their next job. This position is designed to provide an opportunity for professional growth and development toward a future Warehouse Manager role. You'll work closely with senior operations leadership to expand your experience in warehouse management, labo…

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