Senior Operations Supervisor

Required BA/BS and four years of experience or a combination of related education and work experience to equal at least eight years. Valid driver's license is required to be obtained before the end of probation. Preferred Knowledge of large-scale parking operations principles and practices; knowledge of parking systems including parking access control software and hardware, AS400 systems, and related systems is desirable. Well-developed computer proficiency in effectively using MS Office Suite software for work initiatives. Skill in using computerized scheduling software to track personnel. Ability to establish effective working relationships with a diverse customer base and work force. Experience leading effectively and working collaboratively with staff in a unionized setting. Ability to identify departmental priorities and make decisions to ensure work efforts and resources are employed appropriately. Personal characteristics that distinguish the incumbent as being an effective leader: team builder, customer-driven, decisive, results-oriented, and committed to improvement. Highly developed conflict management, negotiation and problem resolution skills. Proven written, verbal, interpersonal and persuasion skills. Ability to balance multiple work demands and to thrive in a changing environment. Parking and Transportation Services is a self-supporting unit of the University of Minnesota within Auxiliary Services. The department is responsible for the administration, operation and maintenance of reliable and efficient transportation services on the Twin Cities campus including transit, parking, fleet, streets, walkways and way-finding. PTS supports alternatives to the single-occupant vehicle and promotes programs to encourage the University community to walk, bike, carpool, or take the bus. The department handles compliance documentation for all University vehicles or licensed equipment and administers the fuel credit card, vehicle insurance and safety, and employee driver training programs. PTS Mission Facilitating safe and effective integrated transportation systems that provide services for pedestrians, bicycles, transit and vehicles. Responsibilities: 40% - Planning/Coordination Works with faculty, staff, departmental representatives, and non-University groups and agencies to arrange parking access for conferences, seminars, athletics, commencements and other special events. Updates and distributes the PTS event calendar on a monthly basis. Participates in strategic planning affecting operational procedures and provides recommendations for the improvement of event management on campus. Operates and effectively uses the department’s technology including electronic payroll and parking access control systems, ticket tracking system, safe cash reconciliation system, over-short reports, automated pay machines, coupon bulk validator and other systems. Outreach contacts with University departments and community partners. Responsible for the development and operational management of multi-department outreach, coordination and communication plans to streamline and expand processes to meet the increasing event needs of the University. 30% - Operations Management Oversees all administrative, operational, programmatic, and budgetary analysis and support related to parking on campus for events including facility equipment, staff, inventory management, and software that supports all functions of parking facilities. Offers departmental-wide work suggestions and directs a work team. Delivers great customer service Deals effectively with difficult customers to resolve problems. Works to find the best solution for customers or directs them to appropriate personnel or resources. Identifies ways to improve efficiency and service levels. Attends training sessions or seminars to improve performance. Performs daily tours of staffed parking facilities. Follows University and departmental protocol for dealing with emergency situations. Makes …

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