Senior Operations Specialist, Order Management

Team:Industrial Operations & Product Supply Location:Troy Req ID:R51452 Contract:Full time Work Pattern:Onsite The role Build our future together: At Regeneron, we use science and innovation to develop life-changing medicines for people with serious diseases. We are seeking a Senior Supply Operations Specialist to join our IOPS Supply Chain team, managing the receipt and fulfillment of Clinical and Commercial product orders while ensuring timely patient access to our medicines. In this role, you will facilitate batch disposition, manage tolling relationships with external partners, and coordinate cross-functionally to track and deliver orders — while collaborating with Supply Chain, Manufacturing, Quality, Finance, and CMO teams. This position offers the opportunity to contribute to a fast-growing, science-driven organization making a meaningful difference to patients worldwide. When & where: Location: Troy, New York Work model: Monday - Friday 8am - 4:30pm onsite Discover your role: Facilitate the site batch disposition process, participate in functional batch disposition meetings, and drive batch-impacting events toward closure to ensure timely disposition of internal and external batches Act as the key point of contact for tolling relationships with external partners, implementing Regeneron’s toll manufacturing processes and maintaining business relationships to ensure efficient product delivery against required schedules Manage PO and order ticket acknowledgment and acceptance processes within agreed timelines; monitor key milestones, identify risks, and coordinate cross-functional mitigation plans to maintain timelines and minimize delays Work closely with cross-functional teams including Supply Chain, DP Manufacturing, CMC-PM, Pack and Label, Finance, Tax, Quality, and Warehouse and Logistics to track and execute incoming customer orders Establish and manage key business intelligence reports to accurately communicate order status from receipt through implementation; facilitate meetings with customers and stakeholders to review pipeline status Enable continuous cross-site alignment between Rensselaer and Raheen, conducting gap analyses and driving actions to remove identified misalignments Ensure effective, accurate, and timely communication of order status, constraints, and mitigation plans to internal functional areas; report risks and follow proper escalation paths as necessary This role requires: Bachelor’s degree in Business, Supply Chain Management, or a Science discipline and 5+ years of Supply Chain Management experience; level determined based on qualifications Pharmaceutical or biotechnology experience a plus; Master’s degree a plus Proficiency in MS Office, Excel, Oracle, PowerPoint, and Access Database; Lean/Continuous Improvement knowledge and APICS certification a plus Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship. Where necessary, we disclose salary ranges for roles in all countries in which we operate. The final offer will be determined within the relevant range based on the country of employment, sp…

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