Senior Operations Manager I, ICON Prime

ICON Prime is seeking a Senior Manager, Operations to serve as the operational backbone of the Prime business unit managing the physical work environment, owning all site operations needs, executing end-to-end procurement across R&D and overhead functions, and driving rigorous cost control across the organization. This role exists because ICON Prime and its R&D programs are scaling rapidly, and the procurement, facilities, and financial discipline required to support that growth demands a dedicated, experienced operator who can build the processes and relationships that keep the business moving. This is a high-ownership position with broad scope: the Senior Operations Manager will be responsible for managing all operational and administrative needs of ICON Prime, all purchasing activity across ICON Prime from laboratory materials and R&D equipment and will serve as the primary steward of operational cost across the business unit. This role is based on ICON's Austin, TX campus and reports to the Division President of ICON Prime. RESPONSIBILITIES Iterate ICON's enterprise operational practices for ICON Prime operations, developing and maintaining Develop and maintaining procedures and SOPs that allow you to effectively operate procurement, support facilities, meet security compliance, and manage cost across ICON Prime. Support Prime managers with new hire onboarding logistics including equipment provisioning and workspace setup for new ICON Prime team members. Drive continuous operational improvement as ICON Prime scales; proactively identify gaps, propose solutions, and implement changes with minimal direction. Support the Head of R&D and Prime leadership with ad hoc operational analysis, administrative task identification and execution, and strategic initiatives as business needs evolve. Serve as the primary point of contact for all ICON Prime facility and office matters, including space planning, maintenance coordination, and day-to-day operational needs of the work environment - liaising with IT and Facilities teams to ensure execution. Organize, plan, and manage the execution of Prime facility tours, customer visits, organization offsite, and other events. Coordinate logistics, budget tracking, and execution for any office buildouts, reconfigurations, or capital improvement projects within ICON Prime's footprint. Own cost side operational budget tracking for ICON Prime, partnering with Finance to develop annual overhead budgets, monitor monthly overhead actuals, and provide clear variance explanations to business unit leadership. Proactively identify and execute cost reduction opportunities through vendor renegotiation, demand management, process standardization, and spend consolidation. Develop and maintain cost dashboards and reporting tools that give ICON Prime leadership real-time visibility into operational expenditure across R&D and overhead cost centers. Bring analytical rigor to all significant spending decisions; model cost scenarios, evaluate costs savings options, and present recommendations with clear financial rationale. Own end-to-end procurement for all ICON Prime R&D needs, including laboratory supplies and consumables, research equipment, materials, software licenses, and third- party research and testing services. Partner closely with R&D team leads and program managers to anticipate purchasing requirements, align procurement timelines to project schedules, and prevent supply gaps that impedes research progress. Build and manage a preferred vendor network for critical R&D categories; negotiate contracts, pricing, and terms that reflect the volume and strategic importance of ICON Prime's purchasing activity. Ensure all R&D procurement activity complies with ICON purchasing policies, approval authority thresholds, and applicable regulatory requirements. Continuously improve R&D procurement workflows to reduce cycle time, increase visibility, and maintain cost discipline as program scope and spend grow. Manag…

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