Senior Operations Manager - Anaheim

ABOUT THE ARC The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees. ABOUT OUR OPERATIONS TEAM Become part of the dedicated Warehouse Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “ Do The Most Good ” at our Anaheim Distribution Center , which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants. EMPLOYEE BENEFITS OFFERED Opportunity for career growth Paid time off Medical, Dental, and Vision Wellness Program Incentives Retirement Plan Optional benefits, including Pre-paid Legal Service, AFLAC, Pet Insurance Employee Assistance Program (EAP) Employee Store Discounts Great Work Perks Discounts (Amusement Parks, Museums, Services, and more!) Employee Referral Bonuses Job Summary: The Senior Operations Manager is an experienced Operations Manager who continues to run the day to day operations of their home center while serving as the first point of contact and operational resource for Operations Managers at other centers in the region. The role exists to support the Regional Director of Operations by coaching Operations Managers, driving process improvement, following up on operating standards, and handling operational questions that do not need to reach the Regional Director. This is a senior level extension of the Operations Manager role, not a regional administrative or assistant director position. Hiring, disciplinary action, policy creation, transportation, and compliance responsibilities for other centers remain with each center's Operations Manager and the Regional Director. The Senior Operations Manager carries full hiring, disciplinary, and operational authority only at their home center. The Senior Operations Manager continues to perform all duties of the Operations Manager at their assigned center, including but not limited to: A. Home Center Operations Work with the Warehouse Supervisors to ensure quality control is maintained for all goods sorted and the maximum amount of quality goods is available. Supervise and control the workload of assigned personnel, maintain daily attendance, and schedule staff vacation. Plan, implement, and monitor the day to day operations of the warehouse function to ensure established procedures for shipping, product rotation, sanitation, safety, and timeliness are met or exceeded. Complete computer-based and manual reports and related paperwork, including time records, daily logs, and damage reports. Forecast labor needs and build processes and systems to improve labor efficiency for all department activities. Ensure merchandise pricing conforms to established pricing policies. Conduct regular inspections to ensure constant processing of materials and as a deterrent to pilfering, and train personnel so employees can cover any job as needed. Provide security for the departments and the materials stored in them, and secure the sorting department and shops at the end of the day. Maintain a safe working environment, report all safety concerns, and ensure corrective measures and repairs are completed in a timely manner. Ensure established personnel policies and directives are followed by all assigned personnel, and take disciplinary measures when necessary at the home center. Ensure all overtime has written supervisor approval before it is worked. B. Regional Operations Support Serve as the first point of contact for Operations Managers at other centers, answering operational questions that do not need to…

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