Senior Operational Key Account Manager, Global Ground Transportation
DSVIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Customer Operations Management DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location : Lancaster, TX Division : Road Transport US Job Posting Title : Senior Operational Key Account Manager, Global Ground Transportation Time Type : Full Time Summary The Senior Operational Key Account Manager is responsible for global operational coordination, service performance, and continuous improvement across ground transportation activities supporting an assigned portfolio of major technology customers. Working across DSV divisions and geographic regions, this position aligns operational teams, implements customer requirements, and strengthens consistency in service delivery while accounting for regional operating conditions. The role serves as a central operational partner for assigned customers, translating service expectations and business changes into coordinated actions across regional and divisional teams. The position monitors performance, drives resolution of operational challenges, shares best practices, and ensures changes are implemented with clear ownership and accountability. Supporting ground transportation activities across Road, Air & Sea, and Contract Logistics, this senior individual contributor partners closely with global operations leadership, commercial account leaders, regional Operations, the Senior Operational Excellence Manager, and the Project Director. The position leads through influence and coordination without direct reporting authority, maintaining ongoing oversight of assigned customer operations and improvement commitments. Duties & Responsibilities Global Customer Operations & Alignment Coordinate ground transportation operations for an assigned portfolio of global technology customers across divisions and geographic regions. Establish and maintain a consolidated understanding of customer requirements, service commitments, operating models, and regional responsibilities. Align regional and divisional operational teams on service expectations, priorities, procedures, and customer requirements. Facilitate regular operational discussions to review performance, address challenges, and coordinate actions across regions. Identify gaps in ownership, communication, or execution and work with operational leaders to resolve them. Maintain visibility into operational risks, service changes, and business developments affecting assigned customers. Partner with commercial account leaders to ensure customer commitments are understood and translated into operational execution. Customer Requirements & Operational Changes Translate customer requirements and business changes into operational plans, procedures, responsibilities, and performance measures. Coordinate implementation of new lanes, service expansions, revised delivery requirements, and changes to existing transportation activities. Assess operational readiness with regional teams, including capacity, processes, systems, training, and supporting resources. Incorporate customer security, shipment integrity, handling, and chain-of-custody requirements into operational procedures, as applicable. Engage the Project Director and other supporting functions when changes requir…