Senior Manager, Operations Training & Development

About the role

The Senior Manager, Operations Training & Development supports the growth of studio teams and leaders by creating and implementing training programs and operational procedures. This role equips team members with the tactical skills and knowledge needed to uphold Barry’s culture and values. Partnering closely with Operations Leadership and People & Culture (HR), this role leads the management and ongoing maintenance of Barry’s learning platforms—including Barry’s U and the LMS—while developing internal learning programs, expanding professional development opportunities, and ensuring organized tracking of participation, compliance, and performance.

What you'll do

Training & Development

• Design, implement, and manage comprehensive training programs for new hires and ongoing operational development across multiple sites
• Partner with operations leadership to identify skills gaps and develop targeted training initiatives
• Evaluate training effectiveness through metrics, assessments, and feedback, and continuously improve program content
• Facilitate both in-person and virtual training sessions, workshops, and leadership development programs
• Provide training and operational support for New Studio Openings (NSOs), including pre-opening preparation, on-site training support as needed, and post-opening reinforcement
• Serve as a key backup and partner to Operations Leadership during NSOs to ensure cross-departmental process/timeline management,  training consistency, readiness, and adherence to brand standards
• Ability to travel domestically as needed to support NSOs, trainings, and operational initiatives (travel frequency may vary based on business needs)

Process Improvement & Operations Excellence

• Analyze operational workflows to identify inefficiencies and recommend process enhancements
• Lead initiatives to standardize operational procedures and ensure best practices are consistently applied across all locations
• Collaborate with cross-functional teams to implement new processes or tools
• Develop and maintain SOPs, training manuals, and process documentation.

Leadership & Strategy

• Mentor and coach ops leadership and studio teams to drive adherence to processes and improve overall performance
• Partner with senior leadership to support strategic operational initiatives and organizational growth
• Ensure smooth adoption of new processes and tools

Qualifications

• 4+ years of operations management experience, with at least 3 years in training, process improvement, or operational excellence
• Proven track record of developing and implementing operational training programs
• Strong analytical and problem-solving skills with experience in process mapping and workflow optimization
• Excellent communication and presentation skills; ability to influence across all levels of the organization
• Experience in a multi-location retail, hospitality, or fitness environment is a plus