Senior Manager, Logistics

Purpose of Job The Senior Manager, Logistics is a key operational leader within the Logistics Operations team, accountable for the end-to-end performance of warehouse operations. The role owns daily execution, enforces operational strategy and standards, drives process improvement across warehouse inbound, picking & pack, inventory management, outbound, and returns, and leads the initiatives: automation, capacity planning, and new programs that move the operation forward. This leader partners closely with tech, operations, and cross-functional teams, and develops a high-accountability culture among fulfillment supervisors and staff. Job Description Execute and enforce operational strategy: translate fulfillment strategy into enforced policies, standard work, and performance standards across all fulfillment activities. Own daily fulfillment operations: lead end-to-end warehouse fulfillment so that orders are processed accurately, efficiently, and on time, holding the operation to clear performance standards every shift. Maintain inventory accuracy: monitor day-to-day inventory operations including inbound, put-away movement for each warehouse; ensure regular cycle counts and physical counts are conducted per procedures; investigate and resolve discrepancies; develop and enforce inventory control procedures. Drive process improvement: lead measurable improvements in picking, packing, inventory management, and shipping workflows to increase throughput, raise quality and customer experience, and reduce overall cost per order. Build performance monitoring systems: establish and maintain KPI tracking for order accuracy, on-time shipment, inventory accuracy, and labor productivity, and use the data to direct daily decisions and improvement priorities. Optimize technologies and automation: partner with tech and operations to implement, configure, and continuously improve the warehouse systems and warehouse automation solutions. Lead fulfillment initiatives: own key projects including automation upgrades, capacity planning, and new fulfillment programs from business case through execution and post-launch performance. Manage labor planning and staffing: build labor and staffing strategies that support seasonal peaks and business growth while protecting productivity and cost targets. Ensure safety and compliance: maintain full compliance with safety, regulatory, and company policies throughout the warehouse environment, and make safety a non-negotiable operating standard. Develop the team: provide leadership, mentorship, and development to fulfillment supervisors and staff, building a culture of accountability, safety, and continuous improvement. Collaborate cross-functionally: work across operations, business, tech, transportation, and customer service to keep fulfillment aligned with the broader supply chain and customer commitments. Required Job Requirements 7+ years of progressive experience in warehouse fulfillment operations, inventory control, including at least 3 years in a leadership role. Proven track record leading high-volume warehouse fulfillment in e-commerce, retail, or consumer goods. Strong expertise in fulfillment center operations, process optimization, and KPI-based performance management. Solid working knowledge of WMS, inventory control, labor management, and warehouse automation technologies. Demonstrated leadership, communication, and cross-functional collaboration skills. Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field or equivalent operational experience. Preferred Master's degree in a related Field. Hands-on experience leading WMS implementations or warehouse automation deployments. Experience scaling fulfillment operations through high-growth or rapidly shifting business priorities. Strength in data analytics; proficiency with Microsoft Office (Excel, PowerPoint, Outlook) and operational reporting tools. Good understanding of current technology trend within …

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