Senior Manager, Key Account Operations

At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets. Position Summary The Senior Manager, Key Account Operations is responsible for leading the operational strategy, execution, and continuous improvement efforts for the company's most critical customer accounts. This role serves as the primary operational lead for major operational initiatives, and strategic account-related projects, ensuring alignment across supply chain, manufacturing, engineering, sales, inventory management, shipping, and executive leadership. The role oversees the Demand Planning Team and is accountable for developing accurate demand forecasts, driving operational readiness, and ensuring seamless coordination between customer requirements and internal business capabilities. The Senior Manager acts as a key liaison between commercial and operational functions, translating customer needs into executable business strategies while driving service, efficiency, and growth. Key Responsibilities Strategic Account Operations Leadership Serve as the operational leader for key customer accounts, ensuring alignment of business objectives with operational capabilities. Develop and execute account-specific operational strategies that support growth, customer satisfaction, and profitability objectives. Act as the primary point of contact for complex operational issues, escalations, and strategic initiatives impacting key accounts. Partner with Sales and Account Management teams to support customer growth opportunities and operational readiness. Project Leadership and Operational Initiatives Lead cross-functional operational projects that support strategic business objectives, customer growth, operational efficiency, and organizational scalability. Manage the planning, execution, communication, and implementation of significant operational changes, including initiatives such as new product introductions (NPI), process improvements, system implementations, capacity expansions, customer onboarding, network optimization, and supply chain transformation projects. Establish project timelines, milestones, risk mitigation plans, and stakeholder communication strategies to ensure successful outcomes. Coordinate activities across Manufacturing, Engineering, Supply Planning, Inventory Management, Logistics, Sales, and other key business functions. Drive operational readiness and organizational alignment for major business initiatives while minimizing disruption and maintaining customer service performance. Monitor project performance, identify risks and dependencies, and lead cross-functional teams in developing effective solutions. Demand Planning Leadership Lead and develop a team of Demand Planning professionals. Oversee forecasting processes, demand reviews, and inventory planning activities for strategic accounts. Improve forecast accuracy through collaboration with Sales, customers, and supply planning teams. Drive implementation of demand planning best practices, metrics, and continuous improvement initiatives. Monitor forecast performance and recommend corrective actions to mitigate supply or inventory risks. Cross-Functional Supply Chain Coordination Partner closely with Supply Planning and Production Planning teams to align customer demand with manufacturing capacity and inventory strategies. Facilitate integrated planning discussions across operations and commercial stakeholders. Identify supply constraints, operational risks, and capacity challenges while driving proactive resolution plans. Ensure alignment between production schedules and customer expectations. Stakeholder Manag…

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