Senior Manager - IT Vendor Management

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating. A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be. If you are ready to become one of our Experts, we would love to hear from you. Role: Senior Manager - IT Vendor Management Status: Regular, Full-Time Reports to: Director - Vendor Management Department: IT Strategic Planning and Vendor Management Location: Hybrid – Birchmount (Markham) & Remote Compensation: $122,963 - $169,689 Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications. Summary: The role of the Sr. IT Vendor Manager is to establish, maintain and evaluate vendor relationships to refine scope, reduce risk, align stakeholders, create flexibility, and manage cost in support of IT technology and services. This person supports hands-on vendor relationships, commercial document review, negotiations, accounts, invoices and performance management for suppliers and partners. Success in this role requires the individual to perform at both a strategic and operational level and is not afraid to roll up their sleeves to be a good partner, and get things done. In addition, the Sr. IT Vendor Manager will be responsible and accountable for building the infrastructure/systems (manually at first but will consider automation/platform later) to track, baseline, and manage vendor commitments/service levels, performance management, financial risk, etc. Work with pillars to become informed, and revert back to them documentation that supports vendor performance/management. The Vendor Management team is a small, highly interdependent team that is critical to the efficient use of capital, adherence to policy and controls, allocations to the correct company/cost centre, compliance, and the timely payment to partners. Responsibilities: Build, maintain and grow relationships with external vendors and suppliers. Baselining and modelling of offers, contract negotiation and risk management Process owner for vendor selection, onboarding, offboarding, and dispute management. Identifying opportunities for cost savings and managing third party spend to optimize financial outcomes Create flexibility where possible to manage risk. Understand vendor commercial frameworks and optimize rates while being a responsible steward of volumes Review and comment on commercial documentation (such as MSA’s, TSA’s, SOW’s, order forms, quotes, etc) to provide guidance and direction to the business and legal on potential risks and proactive explaining of non-risks Monitor commercial landscape and identify future risk on supplier viability, step function increases on price due to supplier ownership changes, strategy, etc. Support the team and Finance business partners with ad-hoc support as required. This would include support to Pillar leads and Finance business partners during the annual planning process. Track monthly and YTD spend, relative to budget to inform CIO on permissible burn rate. Provide visibility on material changes in volumes or rates. Create artifacts on contracting and renewal opportunities for future reference. Provide support to business stakeholders to acquire hardware, software, an…

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