Senior Manager, IT Projects

Senior Manager, IT Projects We are committed to pay transparency and equity. The hiring range for this role is $95,000- $103,500. United Way Greater Toronto is currently seeking a Senior Manager, IT Projects to join our team. How you will make a difference: Reporting to the Director, Information Systems and Technology Solutions the Senior Manager, IT Projects will lead the end-to-end delivery of Information Systems and Technology Solutions (ISTS) projects that advance UWGT’s strategic and operational objectives. The role manages projects across cybersecurity; Microsoft platforms including Copilot, Power BI and Azure; the Salesforce ecosystem; application development; and other enterprise platforms. The role manages the full solution lifecycle, from requirements elicitation and analysis, platform and solution selection and implementation through organizational readiness, transition to operations, and ongoing solution support and improvement, working with subject matter experts at each stage. Lead multiple concurrent ISTS projects from initiation through implementation, transition to operations, support stabilization, and closeout, using delivery approaches appropriate to the initiative, including predictive, agile, and hybrid methods Manage projects across cybersecurity; Microsoft 365 and Power Platform technologies, including Copilot, Power BI and Azure; the Salesforce ecosystem; custom and low-code application development; integrations; data and analytics; and other enterprise platforms Develop and maintain project charters, scope, deliverables, schedules, resource plans, budgets, procurement activities, risk and issue logs, decision records, change requests, quality plans and implementation readiness criteria Chair project working groups and provide concise reporting on progress, budget, scope, risks, issues, dependencies, decisions, benefits and resource capacity Plan and facilitate requirements elicitation with business, technical, security, privacy, data, finance, procurement and operational stakeholders. Translate business needs into clear solution objectives and delivery plans, ensuring requirements are traceable through solution design, configuration or development, testing, implementation and acceptance Lead or support platform and solution selection activities, including options analysis, requests for information or quote/proposals, demonstrations, proof-of-concept activities, vendor due diligence, evaluation criteria, scoring, recommendations and business cases Coordinate cross-functional teams and external vendors through solution design, configuration, development, data migration, integration, security and privacy assessment, testing, training, deployment and post-implementation stabilization Plan the transition to operational support, including service ownership, documentation, knowledge transfer, support procedures, service levels, vendor escalation paths, licensing and renewal considerations, and a prioritized backlog for ongoing enhancement Monitor post-implementation outcomes, adoption, service performance and benefits realization; identify lessons learned and opportunities to improve solutions, delivery practices and stakeholder experience Contribute to consistent ISTS project governance, templates, tools, portfolio reporting, resource planning and continuous improvement, and undertake other related initiatives and special assignments as required What you bring to the role: 5-10 years progressive experience managing complex technology, digital transformation, enterprise application or cybersecurity projects A degree/diploma in Computer Science or equivalent work-related experience Demonstrated experience delivering projects involving one or more of the following: cybersecurity, Microsoft 365, Copilot, Power BI, Azure, Power Platform, Salesforce, application development, systems integration, data migration or analytics Proven ability to manage scope, schedule, budget, quality, risk, change, vendors and …

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