Senior Logistics Manager, Americas Retail Operations

Our mission at ŌURA is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles. Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office. We are looking for a Senior Logistics Manager, Americas Retail Operations to lead all retail logistics across the Americas. Oura is growing fast, with 100% YoY growth over the past three years, moving from zero retailers in 2023 to multiple major accounts today, with more launches planned this year. In this role, you will lead a team of two direct reports and own both sides of the business: sustaining and optimizing our current retail footprint, and executing flawless new retailer launches. You will own the retail logistics scorecard, drive cost-down strategy, and be the bridge between retail operations, our 3PL partners, and our internal Trade and Logistics teams.You will report to the Director of North Americas Logistics and work daily with Sales, Account Management, Planning, Finance, Trade Compliance, Global Logistics, and our 3PL and carrier partners.Sustaining & Launch Operations What You Will Do: Act as the primary logistics lead for all Americas retail channels, optimizing existing accounts while onboarding new retailers in our pipeline. Evaluate new retailer routing guides and technical requirements, and set up our 3PL partners to execute error-free launches. Enforce compliance across routing guides, packaging and labeling mandates, ASN accuracy, and EDI readiness to protect brand reputation and OTIF performance. Drive operational efficiency to increase fulfillment speed and shorten PO-to-delivery time across the Americas. Serve as the escalation point for retail logistics issues, with clear root-cause analysis and corrective action. Financial Performance & Compliance Analysis Run cost analyses across Prepaid and Collect freight models to find the most profitable distribution path and map our true cost-to-serve by account. Create, implement, and own an end-to-end chargeback deduction and dispute process that protects company margins against retail penalties. Identify and deliver logistics cost-down initiatives that reduce total retail cost per unit. Own the retail logistics KPI scorecard, including OTIF, on-time delivery, PO-to-delivery cycle time, cost per unit, cost-to-serve by account, chargeback and recovery rates, EDI/ASN compliance, and 3PL performance, and run a regular business review that turns the data into supply chain improvements. AI & Process Automation Find manual, repetitive work across retail logistics, such as tracking, PO and ASN reconciliation, 3PL invoice audits, chargeback research, and partner updates, and build AI-assisted solutions that cut time and errors. Use AI tools to automate KPI reporting, data extraction, freight spend analysis, and status communication to retailers and internal teams. Translate operational requirements into structured prompts, automations, and workflows, serving as the bridge between what the business needs and what AI can do. Partner with IT and technical teams on larger automation and system work that improves real-time, end-to-end shipment visibility. Apply responsible AI practices: review outputs for accuracy, protect retailer and financial data, and know when AI is not the right tool. Evaluate new AI features and tools as they become available and recommend what to adopt. Cross-Functional & Network Collaboration Be the cross-functional voice for logistics, partnering with Sales and Account M…

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