Senior Logistics Coordinator, Dispatch, Road Transport US

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location : Lancaster, TX Division : Road Transport US Job Posting Title : Senior Logistics Coordinator, Dispatch Time Type : Full Time Summary The Senior Logistics Coordinator, Dispatch is responsible for coordinating and executing high-volume truck dispatch operations to ensure the safe, timely, and efficient movement of freight. This role manages daily load assignments, driver schedules, and transportation activities for company drivers, contractors, and partner carriers while maintaining continuous visibility of truck locations and shipment statuses. The position requires proactive driver communication, independent problem-solving, and the ability to respond quickly to changing operational demands in a fast-paced, time-sensitive environment while delivering exceptional customer service. Duties & Responsibilities Coordinate and execute high-volume daily truck dispatch operations, assigning loads based on driver availability, truck location, equipment requirements, Hours of Service availability, and customer delivery schedules. Dispatch assigned shipments and communicate complete and accurate load information, including pickup and delivery requirements, appointment times, routing instructions, and customer-specific requirements. Confirm driver and equipment readiness prior to dispatch, including availability, required documentation, and shipment-specific requirements. Manage daily driver schedules, load assignments, and transportation activities to maximize truck utilization, minimize downtime, and maintain efficient operations. Maintain consistent, proactive communication with drivers throughout the shipment lifecycle, confirming load assignments, monitoring route progress, addressing concerns, and communicating operational changes. Proactively monitor assigned trucks and shipments, maintaining continuous awareness of driver locations, shipment statuses, estimated arrival times, and potential service disruptions. Track and trace active shipments, obtain timely driver updates, and maintain accurate, real-time shipment information within the Transportation Management System (TMS) and other required systems. Monitor dispatched loads to ensure timely pickups, successful loading, in-transit progress, on-time deliveries, and completion of required shipment milestones. Anticipate, identify, and promptly address operational issues, including delays, missed appointments, route deviations, equipment breakdowns, driver availability changes, and other unexpected disruptions. Coordinate route adjustments, load reassignments, and scheduling changes as necessary to minimize service interruptions and meet customer expectations. Independently resolve complex transportation issues and coordinate with drivers, carriers, customers, Operational Account Managers, and internal teams to communicate changes and support successful delivery. Escalate significant service, safety, security, capacity, or operational concerns in accordance with established procedures. Ensure drivers and transportation partners understand and comply with applicable DSV, customer, operational, and shipment-specific requirements. Monitor transportation activities to support compliance with DOT regulations, Hours of Service requirements, company policies, and customer expectations. Collect, review, and maintain required shipment…

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