Senior IT Systems Analyst

Position Summary The Senior IT Systems Analyst serves as a senior technical and functional owner for warehouse management systems (WMS) supporting warehouse, inventory, fulfillment, and distribution operations. The role leads complex analysis, solution design, production support, and continuous improvement to strengthen system reliability, data integrity, and operational performance. Extensive hands-on WMS experience is required, including configuration, advanced troubleshooting, testing, implementations, and production support. Softeon WMS experience is strongly preferred. The role requires advanced SQL and integration expertise, ownership of complex issues and enhancements, and the ability to provide technical leadership across operations, IT teams, vendors, and junior analysts. Role Focus Focus Area Approx. Allocation Description WMS Application Support & 45% Administration Support and administer WMS applications, including configurations, operational workflows, production issues, releases, and vendor coordination. SQL, WMS Data Analysis & Validation 20% WMS Integration Support & 20% Troubleshooting Query and validate inventory, order, shipment, and transaction data; investigate discrepancies and support operational reporting. Troubleshoot WMS interfaces with ERP, OMS, TMS, automation, carrier, EDI, API, and file-based systems. Warehouse Process & Stakeholder Engagement Key Responsibilities 15% Understand warehouse workflows, document requirements, support process improvements, and partner with operations and business teams. WMS Application Ownership & Support Serve as the senior technical and functional owner for assigned WMS applications, with primary responsibility for complex support, stability, and optimization and a strong focus on Softeon where deployed. Lead WMS configuration, workflow design, user access, system settings, releases, upgrades, and vendor-delivered changes in alignment with business and technical standards. Support receiving, putaway, inventory, replenishment, picking, packing, shipping, returns, and cycle counting. Troubleshoot production issues affecting warehouse and fulfillment operations. Integration & Data Issue Troubleshooting Support WMS integrations with ERP, OMS, TMS, EDI, carrier, automation, reporting, and other third-party systems. Troubleshoot transaction, data, mapping, timing, file transfer, API, and interface failures. Lead root-cause analysis for complex or recurring issues and coordinate resolution across operations, developers, infrastructure teams, integration partners, and vendors. Document integrations and support procedures, and validate changes through deployment. SQL & Data Analysis Use SQL to investigate issues, validate inventory, order, shipment, and transaction data, and support reporting. Write and modify queries using joins, filters, aggregations, and validation logic. Support data cleanup, conversion, migration, and data-quality efforts. Business Process & Functional Analysis Work with business users to understand warehouse processes, system issues, and improvement opportunities. Lead requirements gathering and translate business needs into functional and technical requirements, solution options, test scenarios, and prioritized work items. Determine whether issues relate to process, configuration, data, integrations, training, or vendor defects. Maintain process documentation and user guidance. Vendor & Stakeholder Collaboration Coordinate incidents, enhancements, and escalations with software vendors and internal teams. Provide clear recommendations to technical and non-technical stakeholders, including business impacts, risks, solution options, requirements, and testing outcomes. Maintain effective relationships with operations, business teams, vendors, developers, and IT operations. Testing, Implementation & Continuous Improvement Lead or coordinate integration, regression, and user acceptance testing; define test strategy, create scenarios, manage defects, and vali…

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