Senior HR Manager, HR Operations

The Arcadia Family of Companies is a local non-profit organization committed to providing senior living excellence in a gracious, compassionate, and dynamic environment which meets the spiritual, physical, and social needs of every resident, client, and member we serve. 

Why Join Us

Our employees are the heart of everything we do. We foster a culture of kindness, compassion, and respect, emphasizing collaboration and teamwork in a supportive environment. Each day, we focus on our mission to enrich the lives of Hawaii's kupuna. Come join us to be part of our remarkable team where every member is valued!

Enjoy the Benefits

• Healthcare: Medical, dental, and vision coverage for employees and dependents; flexible spending account, and Employee Assistance Program.
• Retirement Savings: Generous 403(b) Retirement Plan with 8.5% employer contribution every paycheck based on gross income after completion of one year of employment when you contribute 4% or more.
• Free Employee Meals: More time to relax and let our chefs take care of your meals.
• Paid Time Off: Enjoy 10-20 vacation days based on tenure, plus 11 paid holidays – and yes, your birthday is a paid holiday!
• Sick Leave – after 90 days of employment, you receive 5 days of sick leave and can accrue up to 90 days, ensuring you have the support and flexibility you need when it matters most.
• Professional Development: 
  1. Education Assistance Program for qualified employees who want to become Certified Nurse Aids (CNAs)
  2. Access to a wide array of online training courses through Relias, empowering you to enhance your professional skills; and much more!

What You’ll Do

The Senior HR Manager, HR Operations drives execution of the company’s people strategy across the full employee lifecycle. This role leads HR operations including payroll, benefits, HRIS, employee relations, leave administration, engagement, talent development, and talent acquisition/workforce development, ensuring efficient, compliant processes and an excellent employee experience.

Work Schedule

• Monday–Friday (Full-Time), with some evening and weekend work

Compensation

• Salary Range: $108,000.00 - $130,000.00

Responsibilities

1. Operational Responsibilities

• Manage a team of HR professionals and execute on projects in conjunction with the Chief Human Resources Officer to improve the organization’s overall HR operations, services, and systems.
• Own the HR execution cadence: weekly prioritization/triage, monthly KPI review, quarterly planning, and annual HR calendar (open enrollment, audits, performance cycles, recruiting cycles).
• Convert strategic direction into clear workplans with owners, timelines, service standards, and measurable outcomes across HR Operations.
• Establish and maintain simple, repeatable workflows for intake, prioritization, approvals, and escalation; remove bottlenecks and reduce rework.
• Use metrics and root-cause analysis to identify operational pain points and lead improvement initiatives that increase reliability, throughput, and stakeholder trust.
• Partner cross-functionally with Finance, IT, Operations leaders, vendors, and business units to deliver outcomes and maintain governance/controls.
• Oversee operational reliability through the Payroll, Benefits & HRIS Manager: accuracy, timeliness, compliance, controls, and audit readiness for payroll and benefits processes.
• Drive HRIS optimization: data integrity, workflow simplification, reporting readiness, access governance, and continuous improvement of user experience for employees and managers.
• Ensure reporting is decision-ready (timely, accurate, and actionable) and supports business leaders with workforce insights.
• Ensure recruiting and workforce development execution aligns with organizational priorities and staffing needs.
• Hold the talent engine accountable for measurable outcomes (time-to-fill, quality of slate, candidate experience, offer acceptance, onboarding handoffs, early-tenure indicators).
• Standardize and expedite hiring manager enablement and selection process to improve consistency, speed, and quality while reinforcing AFC values and culture.
• Identify creative solutions, advise, and make recommendations using a broad knowledge of HR practices and recommend strategies that balance the needs of employees and management with relation to HR services and policy alignment.
• Maintain knowledge of trends, best practices, regulatory changes and technologies in human resources and employment law. Assures compliance with all applicable state and federal laws and corporate policies/guidelines and identifies opportunities to develop and implement new practices/guidelines to achieve business goals.
• Manage and provide employee relations support, including conflict resolution, disciplinary action, performance improvement counseling and other employment practices.
• Review, recommend, and implement HR optimization and efficiency projects and initiatives.
• Maintain internal HR policies, standard operating procedures, templates, and forms.
• Compile and analyze statistical data and reports to identify and determine causes of HR challenges and develop recommendations for improvement of organization’s policies and practices.
• Analyze and develop programs and strategies to enable the family of companies to be an “employer of choice”.
• Serves on committees on organization-wide planning, direction, and decision making.
• Performs necessary duties for emergency drills and situations such as fire, fire alarms, hurricanes, another other possible emergencies as outlined in the Disaster Response Playbook.
• Assists the Chief Human Resources Officer in planning, development, implementation and evaluation of company-wide Learning and Development, Culture and People programs and Compensation.

2. Manage/Supervise Staff

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education

• Required: Bachelor's degree (B.A.) in Human Resources, Business Administration, or related field; or equivalent combination of education and experience. 
• Preferred: Master’s degree in Human Resources, Business Administration, or related field.

Experience

• Required: Minimum of five years progressive HR leadership experience with demonstrated ownership of HR operations and/or talent acquisition systems; experience leading managers and running cross-functional execution. 
• Preferred: Experience in a multi-site or operationally complex environment; strong experience with HR technology platforms and analytics.

License/Certification

• Preferred: SPHR/PHR or SHRM-CP/SCP 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing their essential functions, employees are occasionally exposed to the following conditions:

• Air-conditioned upscale luxury dining environment
• Indoors without air conditioning
• Outdoors—all types of weather
• Hazardous materials

Arcadia Family of Companies is comprised of the following non-profit organizations: 
 
   Arcadia 
   15 Craigside 
   Arcadia Adult Day Care and Day Health Center 
   Arcadia Home Health and Home Care Services
   Arcadia at Home
 Hale Ola Kino by Arcadia
   

Arcadia Family of Companies is an Equal Opportunity Employer. 

Employment decisions are made without regard to race, color, religion, sex, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by federal or state law.