Senior Freight Forwarder, Air Import
DSVIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Freight Forwarding FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com . DSV – Global Transport and Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. Visit dsv.com Location: USA - Plainfield, 2363 East Perry Road Division: Air & Sea Job Posting Title: Senior Freight Forwarder, Air Import - 128964 Time Type: Full Time Senior Freight Forwarder, Air Import As a Senior Freight Forwarder at DSV, you will be responsible for coordinating and managing the transportation of goods for clients, ensuring timely delivery and compliance with regulations. Your role involves overseeing the end-to-end logistics process, handling documentation, and providing exceptional customer service to clients. Duties and Responsibilities Act as the primary point of contact for clients, understanding their shipping needs and requirements. Provide proactive communication and updates on shipment status, delays, and any issues that may arise. Coordinate all aspects of transportation, including booking cargo space, arranging pickups, and managing shipping schedules. Ensure efficient routing and optimization of freight movements to minimize costs and transit times. Prepare and manage shipping documents, including bills of lading, customs declarations, and export/import permits. Ensure compliance with international trade regulations and customs requirements. Liaise with carriers, airlines, and other transportation providers to negotiate rates, secure capacity, and resolve operational issues. Monitor carrier performance and service levels to ensure adherence to contractual agreements. Address and resolve any issues or disruptions in the transportation process, such as delays, damages, or customs clearance issues. Collaborate with internal and external stakeholders to find timely and effective solutions. Provide exceptional customer service by addressing client inquiries, concerns, and requests promptly and professionally. Anticipate and proactively resolve potential issues to maintain client satisfaction and loyalty. Identify and mitigate potential risks in the transportation process, such as regulatory compliance, security, and insurance coverage. Implement risk mitigation strategies and contingency plans as needed. Identify opportunities for process improvements and efficiency gains in freight forwarding operations. Implement best practices and standard operating procedures to enhance service quality and profitability. Educational background / Work experience A Bachelor's degree in business, logistics, or a related field is required for this position. Professional certifications in freight forwarding, such as from the International Air Transport Association (IATA) or the National Customs Brokers and Forwarders Association of America (NCBFAA), may be preferred. 3-5 years of experience in freight forwarding, logistics, or a relat…