Senior Enterprise Vendor Analyst

About Our Company We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Job Description Ameriprise Financial is looking to add a Senior Enterprise Vendor Analyst to the team! This is an opportunity for a high-performing professional to support enterprise vendor management activities that drive operational efficiency, service reliability, and risk mitigation. The Sr. Enterprise Vendor Analyst will support a portfolio of third-party vendors, including providers of call center technology and tax processing services, by executing core vendor management processes, analyzing performance data, and ensuring alignment with enterprise risk and compliance standards. This role partners cross-functionally with procurement, risk, finance, and operations stakeholders to support business objectives, enhance vendor oversight, and resolve vendor-related issues. The ideal candidate is analytical, organized, and interested in developing a working understanding of contact center technology, related services, and basic system integrations. Key Responsibilities Provide vendor management support across a portfolio of third parties: Contract Governance: Support contract and SLA compliance through internal and external monitorization, analyze trends and provide insights to support contractual improvements, escalation point for any identified gaps. Performance Management: Support vendor reviews, service-level oversight, issue escalation, remediation tracking, and follow-up actions to promote accountability and service reliability. Contract Lifecycle Support: Assist with onboarding, due diligence, and contract documentation in alignment with procurement requirements. Risk & Compliance Support: Support audits and risk activities by gathering documentation and tracking remediation. Financial & Commercial Support: Assist with vendor expenses, invoices, licensing considerations, forecasts, and information needed to support renewals and commercial discussions. Stakeholder Coordination: Coordinate across business, procurement, legal, risk, finance, operations, technology teams etc to advance lifecycle or consolidation activities, decisions, issue resolution. Process Documentation & Improvement: Maintain procedures and identify opportunities to improve workflows, reporting, and controls. Required Qualifications Bachelor’s degree or equivalent 3–5 years of vendor management, operations, or related experience Strong analytical skills with the ability to interpret data and identify trends Excellent organizational and time management skills with ability to manage multiple priorities Effective written and verbal communication skills Strong attention to detail and problem-solving capabilities Proficiency in Microsoft Excel or similar reporting tools Demonstrated interest in learning new technologies and processes quickly and adapt in a dynamic environment Preferred Qualifications Familiarity with vendor management frameworks, policies, or systems Exposure to third-party risk management or procurement processes Experience in financial services or operations environments Familiarity with call center software or tax processing service providers Familiarity with software licensing, service-level agreements, data protection, and business continuity considerations Experience supportin…

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