Senior eCommerce Growth & Operations Manager

Senior eCommerce Growth & Operations Manager Company: Spectra Baby Canada Inc. Location: Canada (Remote) Employment Type: Full-time Industry: eCommerce, Retail & Consumer Products About Spectra Baby Canada Spectra Baby Canada Inc. is the authorized Canadian distributor of Spectra breast pumps and breastfeeding products. We are a growing Canadian company serving families through major retail and eCommerce channels, including Walmart Canada, Amazon Canada, Best Buy Canada and our Shopify website. As we continue expanding our Canadian retail distribution and online presence, we are seeking an experienced, highly motivated professional to lead our eCommerce growth, marketplace operations, international logistics and supply chain coordination. About the Role We are looking for a hands-on Senior eCommerce Growth & Operations Manager who can take ownership of our day-to-day business operations while driving sales growth and operational efficiency. This is a comprehensive role combining eCommerce marketplace management, digital advertising, international supplier coordination, logistics, inventory management, retail distribution and business operations. The ideal candidate is an independent problem solver who can manage multiple responsibilities, coordinate suppliers and external partners, resolve challenges and execute projects from start to finish. You will work directly with company leadership and play a significant role in our continued expansion. Key Responsibilities 1. Amazon, Walmart & Marketplace Management Manage Amazon Canada Seller Central, FBA operations, product listings, inventory, pricing and account health. Optimize Amazon PPC advertising, Sponsored Products, keywords, rankings, ACoS, ROAS and sales performance. Oversee Walmart Canada Seller Centre, product onboarding, catalogue management, pricing, inventory and marketplace operations. Manage Walmart Connect advertising and Walmart Fulfillment Services (WFS), where applicable. Oversee Best Buy Canada Marketplace and support expansion into additional Canadian retail channels. Resolve listing errors, account issues, fulfillment discrepancies, returns and reimbursement claims. Develop strategies to increase marketplace revenue, conversion rates, visibility and profitability. 2. Shopify & Digital Growth Manage and optimize our Shopify website, product listings, promotions and customer experience. Improve SEO, conversion rates, website performance and direct-to-consumer sales. Coordinate Google Shopping, Google Ads and other relevant digital marketing initiatives. Manage product launches, promotional campaigns and merchandising. Monitor sales trends, customer behaviour and website analytics. Identify opportunities to improve online revenue and customer retention. 3. International Suppliers & Manufacturing Communicate directly with our South Korean manufacturers and international suppliers. Coordinate production schedules, purchase orders, manufacturing timelines and inventory availability. Work with supplier representatives, including Simba, to manage production and shipping requirements. Oversee custom packaging, bilingual English and French labels, product artwork, cartons and barcode requirements. Coordinate packaging proofs and confirm retailer specifications before final approval. Track production progress, shipment deadlines and supplier deliverables. Resolve supplier issues and ensure manufacturing projects remain on schedule. 4. International Logistics, Delmar & Customs Coordinate international shipments from South Korea and other suppliers into Canada. Work directly with Delmar International, freight forwarders, customs brokers and logistics partners. Delegate shipping instructions, freight bookings, documentation and delivery coordination. Manage commercial invoices, packing lists, certificates of origin, bills of lading and import documentation. Monitor customs clearance, freight expenses, shipment tracking and delivery timelines. Resolve shipping delays, custom…

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