Senior Dispatcher

Job description
· Utilize various transportation provider software systems, to facilitate transportation planning and scheduling
· Scheduling pickup and delivery appointments for drivers.
· Responsible for follow-up communications to customers to ensure the job was completed to customer satisfaction.
· Dispatchers should be professional in communicating to all customers, regardless of how busy
...
it is, and /or how late the calls come in.
· Be aware of where drivers are at all times.
· Generating and maintaining a master list of all routes and trips.
· Assisting drivers with routing directions, delivery issues, and communicating service requirements
· Ensuring route coverage if a driver is absent or unavailable
· Advising the customer of all changes in route, accidents, breakdowns, emergencies, or any other event disrupting service
· Responding to customer and client emails
· Updating inbound reports in Excel
· Performs other duties and assignments as required.
· Track shipments from pick-up through delivery so that accurate, up-to-date information can be provided regarding any shipment, update on the transportation system.
· Organizes and maintains hard copy and electronic documentation supporting order fulfillment, pricing, and contractual obligations.
· Active involvement with problem-solving of issues presented.
· 2-4 years of previous experience in the Transportation/Logistics field
· Strong computer proficiency, especially with MS office
· Ability to cope with pressure/stress, work efficiently in a fast pace/high volume environment
Highly organized and detail-oriented
Job Types: Full-time, Permanent
Pay: $31,000.00-$65,000.00 per year
Experience
• dispatching: 2 years (preferred)
Work Location: In person

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