Senior Dispatcher

Job description · Utilize various transportation provider software systems, to facilitate transportation planning and scheduling · Scheduling pickup and delivery appointments for drivers. · Responsible for follow-up communications to customers to ensure the job was completed to customer satisfaction. · Dispatchers should be professional in communicating to all customers, regardless of how busy it is, and /or how late the calls come in. · Be aware of where drivers are at all times. · Generating and maintaining a master list of all routes and trips. · Assisting drivers with routing directions, delivery issues, and communicating service requirements · Ensuring route coverage if a driver is absent or unavailable · Advising the customer of all changes in route, accidents, breakdowns, emergencies, or any other event disrupting service · Responding to customer and client emails · Updating inbound reports in Excel · Performs other duties and assignments as required. · Track shipments from pick-up through delivery so that accurate, up-to-date information can be provided regarding any shipment, update on the transportation system. · Organizes and maintains hard copy and electronic documentation supporting order fulfillment, pricing, and contractual obligations. · Active involvement with problem-solving of issues presented. · 2-4 years of previous experience in the Transportation/Logistics field · Strong computer proficiency, especially with MS office · Ability to cope with pressure/stress, work efficiently in a fast pace/high volume environment Highly organized and detail-oriented Job Types: Full-time, Permanent Pay: $31,000.00-$65,000.00 per year Experience: dispatching: 2 years (preferred) Work Location: In person

View the full posting and apply