Senior Dispatch Coordinator

Company Overview Since 2002, Mason Technologies has been a leader in technology integration, proudly certified as a Woman-owned Business Enterprise (WBE) both in NYC and nationally. With headquarters and a fully equipped warehouse in Deer Park, NY, an additional office in downtown NYC, and resources across the nation, we design, implement, and service innovative solutions in low-voltage structured cabling, audio visual systems, data centers, and unified security. We serve a variety of industries including healthcare, government, higher education, finance, and business (both big and small). We're always aiming to build lasting relationships based on trust, respect, and a shared vision for a better future. Our founder, Jennifer Mason, has cultivated a family-like environment that emphasizes deep care and commitment to our people and the clients and communities we serve, forming the foundation of everything we do. At Mason Technologies, diversity and inclusion drive our hiring, ensuring we bring together the most talented individuals regardless of race, age, religion, gender identification, or sexual orientation. If you want to have a career of unparalleled growth, a team with a family-strong bond, and an unmatched atmosphere of motivated and caring professionals, apply to Mason today! Let’s craft a future together that's built upon integrity, equality, professional pride, the authentic spirit of our family, and a commitment to making the world a better place. Our Comprehensive Employee Benefit And Perk Package Medical, Dental, and Vision Coverage: We provide comprehensive healthcare benefits to keep you and your family healthy and secure. 401k with Matching: Plan for your future with our 401k program, featuring competitive company matching. Paid Time Off (Holiday/Vacation/Sick/Personal): Generous PTO to ensure a healthy work-life balance and time for relaxation and personal needs. Unlimited Growth Opportunities: We believe in fostering talent and providing opportunities for continuous professional growth. Family-Friendly Company Events & Outings: We host regular events and outings to foster a family-friendly atmosphere and build team camaraderie, like our Warehouse Jam Sessions and Holiday Parties! Bagel Thursdays: Enjoy weekly treats with Bagel Thursdays at our offices! Caring Ownership: We believe in mutual dedication. If you're committed to Mason Technologies, we are equally committed to you. We prioritize the well-being of our employees and their families, ensuring a supportive and caring work environment. About The Position The Senior Dispatcher / Router is responsible for the day-to-day coordination and optimization of technician schedules, routes, service calls, and field assignments. This position requires strong judgment, organization, communication, and problem-solving skills, as well as the ability to manage changing priorities in a fast-paced technical services environment. The Senior Dispatcher / Router will work closely with field technicians, project managers, service coordinators, operations leadership, and internal departments to ensure personnel are assigned appropriately and that work is completed efficiently and on schedule. The ideal candidate has hands-on dispatching or routing experience, understands the challenges of coordinating a mobile field workforce, and can independently make scheduling decisions while escalating significant operational issues when necessary. Responsibilities Own the daily dispatch and scheduling of technicians and field personnel across service calls, projects, and other operational assignments. Develop, manage, and continuously optimize technician routes to maximize productivity, minimize unnecessary travel, and ensure timely arrival at customer and project sites. Match technicians to assignments based on location, technical skills, certifications, availability, workload, and project requirements. Monitor daily field operations and proactively adjust schedules in response to callo…

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