Senior Director, Supply Chain Operations
Duke HealthAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Relocation: Relocation Assistance Provided General Description Of The Job Class The Sr. Director of Supply Chain Operations reports to the AVP of Supply Chain Site Operations and Logistics, along with entity leadership. This position is directly responsible for ensuring the success of laundry and linen services, logistics, and inventory management. The Senior Director has overall responsibility for the Supply Chain function and is accountable for internal customer service, delivery, quality, and cost control. This role is integral to Supply Chain and logistics transformation initiatives, governance efforts, KPIs/metrics, and all policies and procedures. The Senior Director is also accountable for the strategic planning and oversight of all department activities, the planning and implementation of budgets, and working closely with functional managers by providing regular guidance and general direction to ensure goals are met or exceeded. The Supply Chain Senior Director regularly deals with difficult, serious, and abstract issues within the department and cross-functionally, and is responsible for making key decisions that will impact both operational and organizational success. Duties And Responsibilities Strategic Planning Assess the healthcare environment for emerging industry trends that will influence supply chain services at an organizational, departmental, or service-line level. Identify opportunities to leverage supply chain expertise to improve the quality of service provided, enhance the patient and staff experience, and improve financial performance. Develop supply chain strategies aligned with organizational goals by drawing from national best practices, analytics, personal expertise, and innovative solutions. Establish performance metrics for entities and supply-intensive departments to measure productivity and customer satisfaction (e.g., elimination of duplicative inventories, reduction in official inventories, minimization of inventory write-offs). Leadership & Talent Management Provide leadership oversight and direction to Supply Chain Management to design operational and financial objectives that consistently meet the mission and goals of the organization. Lead by example, creating an environment that fosters the Duke Health mission, vision, values, and Standards of Behavior and Conduct. Ensure associates are connected to how they contribute to the mission of quality patient care and cost management. Actively clear paths and address issues/barriers for departmental leaders and teams to ensure project, program, and operational success. Oversee the development of supply chain associates and champion leading practices for hiring, reward and recognition, performance reviews, professional development, succession planning, engagement, and corrective action. Develop training and mentoring programs for staff supporting supply chain functions to build core expertise onsite at the entity level. Financial Management & Operations Collaborate with finance for the budget development of Supply Chain site operations. Assume overall responsibility for productivity standards of supply chain site operations and logistics, ensuring action plans are implemented to improve unfavorable variances. Lead departmental efforts to establish annual operating plans that support the Supply Chain and Logistics strate…