Senior Director, People Operations New
CRUNCHTIMECrunchtime helps multi-unit restaurants operate every location like their best one. Trusted by 850+ brands across 150,000+ locations worldwide, Crunchtime connects the full operations management lifecycle across inventory management, labor and scheduling, kitchen management, and operations execution, in the industry’s only complete, AI-powered suite. Top operators, including Jersey Mike’s, Five Guys, Smoothie King, Wingstop, and Chili’s, rely on Crunchtime to achieve profitability and deliver great guest experiences every day in every store. To learn more, visit Crunchtime.com. The Senior Director, People Operations serves as the operational co-pilot to the Chief People Officer (CPO), translating Crunchtime’s executive people strategy into scalable, compliant, and data-driven global operations. This leader oversees the day-to-day engine of the People organization—directing global HR infrastructure, total rewards execution (payroll collaboration with Finance, benefits, and compensation administration), HRIS architecture, data analytics, regulatory compliance, and employee lifecycle mechanics. Operating across domestic and international teams, the Senior Director manages the operational backbone that supports company-wide scaling, performance management cycles, M&A integrations, and positive employee experiences. This leader will drive policy and operational harmonization across our global offices, including main hubs in the US, UK, Australia, and Mexico. Core Responsibilities Strategic Partnership & Operational Execution Serve as the CPO’s operational deputy, converting the executive People roadmap, cultural goals, and workforce plans into actionable departmental OKRs, project plans, and scalable service delivery models. Manage the People Operations department budget in partnership with the CPO, monitoring expenditures across benefits, HR technology, vendor platforms, swag, and company events. Lead, mentor, and scale the People Operations team—establishing operational rhythms, performance metrics, and high standards of service, accuracy, and responsiveness. Support organizational scaling and M&A integration activities, leading due diligence review, HRIS/payroll migrations, policy harmonization, and operational workforce assimilation. Total Rewards Operations, Payroll & Vendor Management Oversee the end-to-end operational delivery of payroll, statutory deductions, and global compensation administration in close coordination with Finance. Partner with the CPO on compensation structure execution, job leveling, and career matrix operationalization to ensure roles reflect competitive market conditions. Direct global benefits administration, annual renewals, leave of absence management, and accommodation programs in collaboration with brokers and regional providers. Manage strategic relationships, RFPs, SLAs, and contract terms across all third-party People vendors, including EOR/PEO providers, benefits brokers, and screening partners. Systems, Architecture & People Analytics Maturity Own the enterprise HR tech stack end-to-end (HRIS, onboarding workflows, performance platforms, and data integrations), driving ongoing automation and AI fluency to eliminate manual administrative friction. Collaborate closely with Recruitment to ensure a secure, seamless ATS-to-HRIS data pipeline Establish robust People data analytics and reporting maturity, building executive dashboards and KPIs to track retention, turnover, engagement trends, and headcount forecasts for CPO and leadership review. Implement and enforce data governance, role-based security access, record retention schedules, and audit controls across all workforce platforms. Global Compliance, Legal Risk & Policy Administration Ensure company-wide compliance with applicable local, state, federal, and international employment laws across all entities and contractor networks, working directly with Crunchtime’s Legal counsel and external adv…