Senior Director, Fulfillment Services

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients. We are seeking team members who: Are inspired and compassionate problem solvers; Produce high quality work; Thrive in the excitement of the ever-challenging environment of modern medicine; and Are committed to achieving superior health outcomes for people living with rare and devastating diseases. At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases. Join the PANTHERx team, and define your own RxARE future in healthcare! Senior Director, Fulfillment Services Location: Pittsburgh, PA or Collierville, TN Classification: Exempt Status: Full-Time Purpose The Senior Director, Fulfillment Services provides high-level strategic leadership as well as manages and develops the Fulfillment Services, Inventory, Procurement, Warehouse, and Shipping/Logistics teams to support operational goals, ensuring all performance standards are met or exceeded. This role oversees all associated operational processes and procedures while playing a key role in cross-functional projects, growth of the Pharmacy, and strategy development. .This role supports all PANTHERx fulfillment locations, including Pittsburgh, PA, Canfield, OH, and Collierville, TN, and is expected to provide thought leadership in fulfillment operational improvements and growth. Responsibilities Manages Fulfillment Services, Inventory, Procurement, Warehouse, and Shipping/Logistics leadership teams and all related functions. Maintains a consistent presence across all current and future fulfillment locations, Drives high-level strategic planning and cross-functional leadership initiatives, engaging in strategy development, and identifying and implementing growth opportunities and operational efficiencies. Partners with internal teams to drive process improvements and implement technology to ensure low medication error rates and on-time shipment delivery. Provides high-level reporting and analysis to senior leadership, representing the Fulfillment Services department in executive meetings and cross-functional projects. Oversees staff necessary to support the operations of the teams responsible for fulfillment services, including conducting annual performance reviews, establishing performance goals, and identifying training needs. Hosts team meetings with a documented focus on achieving established departmental goals and identifying measurable outcomes for the department to be reviewed on a yearly basis. Maintains inventory according to financial and strategic guidelines, including overseeing inventory controls and wholesale processes, managing inventory replenishment and reporting processes, and ensuring proper procedures are followed for the recall processes, across all fulfillment sites. Maintains work practice documents for all established roles within the department and designs and manages workflows for the new books of business or processes. Assists with required pharmacy inspections and third-party quality audits. Collaborates closely with business development teams to develop RFP responses and create custom solutions for prospective and current clients. Forecasts staffing, operational, and facility needs over the short and long term Coordinates redundancy of pharmacist licensure to ensure …

View the full posting and apply