Senior Director, Ecommerce Logistics & Warehouse Operations
RockvilleSenior Director, Ecommerce Logistics & Warehouse Operations Position Snapshot Job Title: Senior Director, Ecommerce Logistics & Warehouse Operations Location: Inwood, NY, directly across the Queens border from Far Rockaway and minutes from the Far Rockaway-Mott Avenue A train terminal. Minutes from JFK Airport. Compensation: $140,000-$175,000 per year, based on directly relevant experience and skills Role Type: Senior onsite operations leadership role focused on ecommerce logistics, warehouse operations, fulfillment, inventory accuracy, returns, marketplace fulfillment, 3PL management, systems, reporting, team leadership, and post-sale operational performance Rockville is seeking a Senior Director, Ecommerce Logistics & Warehouse Operations to lead the operational backbone of our fast-growing ecommerce business. This is a senior, hands-on operations leadership role reporting directly to the CEO. The right person has deep ecommerce operations experience, has led high-SKU warehouse and fulfillment environments, and knows how to manage the full flow of physical product through receiving, putaway, replenishment, picking, packing, shipping, inventory control, returns, marketplace fulfillment, 3PL coordination, systems, reporting, and team performance. This is not a corporate strategy-only role. We need a strong operator who can walk the floor, understand the data, identify bottlenecks, improve processes, hold managers accountable, build KPI discipline, and turn operational complexity into a cleaner, faster, more accurate, and more scalable operation. Rockville is an online retailer specializing in high-quality audio equipment across multiple categories, including car audio, marine audio, pro audio, DJ equipment, recording equipment, lighting, speakers, amplifiers, subwoofers, microphones, mixers, monitors, accessories, components, and related products. Our warehouse supports a high-SKU ecommerce environment with small, medium, and larger boxed products moving through multiple channels, including our direct-to-consumer website, Amazon, marketplace channels, and distribution. What Makes This Role Stand Out Direct ownership: Own responsibility for warehouse, logistics, fulfillment, inventory, returns, marketplace fulfillment, 3PL management, systems, and operational performance. End-to-end ecommerce operations scope: Lead the daily execution behind product availability, order flow, inventory accuracy, fulfillment speed, returns processing, customer outcomes, and operational scalability. High-SKU ecommerce complexity: Manage thousands of SKUs across a wide range of audio, electronics, accessories, components, boxed products, speakers, monitors, and related equipment. Marketplace and DTC fulfillment focus: Help maintain strong fulfillment performance across direct-to-consumer, Amazon, FBA, Seller Fulfilled Prime, and other marketplace or distribution channels. Systems and reporting impact: Use SellerCloud, Skustack, Descartes systems, WMS/ERP/TMS tools, Excel, dashboards, and operational reporting to give leadership clear visibility into performance. Real authority to improve: Assess what is working, fix what is not, raise standards, improve processes and workflows, and build accountability across the operation. What You’ll Own Lead daily performance across warehouse operations, receiving, putaway, replenishment, picking, packing, shipping, inventory control, returns, RTV, FBA, Seller Fulfilled Prime standards, 3PL coordination, and related operational functions. Manage and develop operational managers, leads, and a warehouse/returns team of approximately 25 employees. Improve order flow, pick paths, pick density, replenishment flow, receiving flow, packing flow, shipping flow, returns flow, labor productivity, cleanliness, safety, inventory accessibility, and space utilization. Maintain strong standards for inventory accuracy, location integrity, stock availability, bin maintenance, cycle counts, discrepancy resolution, and produ…