Senior Director, Business Development - Warehousing

Our client is an established transportation and logistics leader providing integrated transportation, warehousing, distribution, and related supply chain solutions across North America. Its warehousing platform supports a range of customer requirements, including dedicated and shared-user facilities, short- and long-term storage, cross-docking, inventory management, value-added services, and technology-enabled supply chain visibility. As the organization continues to expand its enterprise customer base, it is seeking a commercially minded Senior Director, Business Development – Warehousing to lead strategic account growth, develop new warehousing opportunities, and strengthen long-term customer partnerships. This is a high-impact opportunity for an experienced sales or commercial leader who can translate sophisticated warehousing and logistics capabilities into compelling customer solutions. The successful candidate will combine executive-level relationship management with strong operational, financial, and strategic acumen. The Opportunity Reporting to the Chief Strategy Officer, this role serves as the senior commercial owner for a portfolio of major national and enterprise customers. The successful candidate will develop account-growth strategies, expand the use of integrated warehousing and logistics services, strengthen retention, and align customer requirements with the organization’s operational capabilities. The role will engage with customers on a broad range of warehousing solutions, including dedicated and shared-user operating models, multi-site distribution networks, big-box warehousing, cross-dock programs, facility expansions, relocations, greenfield start-ups, and customer transitions. Working closely with Sales, Operations, Transportation, Warehousing, Customer Service, Finance, and Executive Leadership, the Senior Director will act as an important voice of the customer. They will help shape service development, innovation, productivity improvements, and long-term growth priorities. Key Responsibilities Develop and execute strategic growth plans for major national and enterprise accounts, including revenue, profitability, retention, and account-expansion objectives Identify opportunities to expand customer relationships through dedicated warehousing, shared-user facilities, short- and long-term storage, cross-docking, distribution, transportation, and value-added logistics services Build trusted relationships with senior decision-makers and executive stakeholders across customer organizations Lead regular business reviews that communicate service performance, productivity trends, operational improvements, emerging needs, and opportunities for expanded partnership Translate customer supply chain requirements into commercially viable warehousing solutions, including facility footprint, storage profile, throughput requirements, labour assumptions, service levels, technology needs, and implementation considerations Support the development of customer-specific business cases, proposals, RFQs, pricing models, and solutions involving warehousing, transportation, international freight forwarding, and integrated logistics services Partner with Operations and Finance to assess customer profitability, cost-to-serve, resource requirements, facility economics, and quote-to-cash efficiency Identify opportunities to improve customer outcomes through LEAN methodologies, warehouse slotting, labour productivity, strategic door management, process standardization, WMS visibility, automation, and data-driven performance management Lead commercial discussions involving pricing, renewals, service agreements, contract extensions, operating requirements, and other strategic negotiations Serve as the senior point of escalation for significant customer concerns, coordinating timely resolution across internal teams and ensuring clear rules of engagement Present the organization’s capabilities in inventory control, warehouse management, …

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